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enesd

← Expert Feedback for JustAnswer

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19 results found

  1. put up a phone icon when a question is asked via a smart phone so we know and can chose not to answer it.

    3 votes
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  2. enesd Aug 2, 2020, 7:50 AM PDT Can you add update to app. That we can report Miscategorised questions to right area now we can’t and takes

    1 vote
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    enesd shared this idea  · 

  3. iPhone pm messages don't work

    2 votes
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  4. timed out questions find way to get paid for experts

    7 votes
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    enesd commented  · 

    What is solution to this

    enesd supported this idea  · 
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  5. Do away with anonymous user names. Too many customers are opening multiple accounts.

    20 votes
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    enesd supported this idea  · 

  6. Provide Experts With a JustAnswer Email Address for Customers

    24 votes
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  7. change the "you have customers waiting" requirement for casual conversations.

    48 votes
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    enesd supported this idea  · 

  8. Make an App

    59 votes
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  9. Take away the ACCEPT button from the customer

    73 votes
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  10. Expert Opt Out

    233 votes
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  11. Fix the problem of another expert being able to lock on your question while in chat mode

    109 votes
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    10 comments  ·  Expert  ·  Admin →
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    under review  ·  Kayla Gesek responded

    Have you been able to screenshot and document your experience? The next time it happens, it would be really helpful if you could try and take a screenshot immediately when you’ve been kicked out (if you’re getting an error message, or does it just dump you onto another page?) The more information the better, then Tom in our Bugs forum can help diagnose the problem.

    enesd supported this idea  · 

  12. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    75 votes
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    13 comments  ·  Expert  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

    enesd supported this idea  · 

  13. I use photos and diagrams frequently to convey a message clearly. It is quite difficult currently.

    185 votes
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    11 comments  ·  Expert  ·  Admin →
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    enesd supported this idea  · 

  14. The ratings system needs work.

    474 votes
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    31 comments  ·  Expert  ·  Admin →
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    enesd supported this idea  · 

  15. I would like to receive an email notification for each refund and also a reason from the customer for the refund.

    535 votes
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    enesd supported this idea  · 

  16. Are the new email notifications working well for you? How can we improve them?

    20 votes
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    27 comments  ·  General  ·  Admin →
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    enesd commented  · 

    we need i phone app

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    enesd commented  · 

    we need iphone app asap

  17. Upload file procedure is cumbersome, cannot be used by customers, often does not work,

    76 votes
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    10 comments  ·  General » Question List  ·  Admin →
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    enesd supported this idea  · 

  18. Allow experts to help each other in a public forum - improve accept rates

    17 votes
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    1 comment  ·  General » Question List  ·  Admin →
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    enesd supported this idea  · 

  19. What are some changes you'd like to see on the Question List?

    16 votes
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    26 comments  ·  General » Question List  ·  Admin →
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    enesd supported this idea  · 
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    enesd commented  · 

    on the chat reply we need spell check liek we have on regular answers i need it and i belive more people gone use it the spell check good idea would to have auto correction when you type it will get faster replys .

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