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  1. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    Educate the new experts so they know not to overpost, use answers as info requests or be unprofessional. Make sure the experts can spell and test them on this. Small errors are to be expected but a customer shouldn't have to buy a hillbilly handbook to decipher an answer. Make sure new techs know that they shouldn't jump in on another experts questions with one sentence answers just to get the accept after you have worked with the customer. It is time to bring quality back to JA, not quantity.

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    13 comments  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

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