General
Hi Experts! We love your ideas!
Please share your ideas here so we can continue to make the site better for you.
Note that we may not be able to fulfill all requests, but we’ll try our best to do what we can. Please keep the conversation to potential ideas and positive/constructive comments. Lounge rules apply.
270 results found
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A pop up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.
A pop-up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.
157 votes -
Solicit feedback from experts before implementing changes that affect us
Why not ask us about our concerns before implementing ideas that will affect our interaction with the website?
88 votes -
Block refunds if the customer has not replied or tried to make an effort in working with an expert ,
Block refunds if the customer has not replied or tried to make any effort in working with an expert, this will encourage more communication to solve their problem and hopefully weed out the people who abuse the system in getting free answers via the refund policy...
85 votes -
Experts should be able to appeal poor ratings directly to JA when they have made a resonable effort, but the customer cannot be pleased.
The other night I spent over 3 hours with a customer that had 2 separate issues. I fixed 1, the other he just couldn't find what I was asking him for. So I graciously apologized and said I think we'll have to leave it here, and he still gave me a poor rating. So I left him a screen shot, and offered to keep helping, He closed the question and that was that. All of that for a $12 question out of the kindness of my heart, and no pay. Worse no recourse with JA. I think there should be…
78 votes -
Upload file procedure is cumbersome, cannot be used by customers, often does not work,
Very confusing, requiring too many steps/clicks
Should use the standard papaerclip icon not the 'chain' icon
Often uploaded files cannot be downloaded
9 of 10 customers fail to understand how it works depsite videos and instructions76 votes -
Rating Rating Rating
The rating system is flat out failing in so many ways.
Thanks you were a great help, but I am broke and do not want to pay BAD, not refutable
You took to long to address my concern POOR, not refutable
Opt out, Thanks for trying, I will wait for another BAD, not refutable
What wire colors go to the fuel pump? There black/red power and green/yellow ground BAD, not refutableThough the rating over accepting may be good for Pearl, it is not good for experts. If I understand correct its the experts that make most of the money…
55 votes -
Make the new tier system fair instead of a pay cut
The new tier system has many pluses but also MANY negatives, The math doesn't work out, and the grading doesn't seem fair. Most experts in the HVAC category are being placed into silver (6.50$) whilst the questions we do now are worth 14.38. The top tier is 9.50$ and is basically proven impossible to get into.
Checking with many home improvement experts we all feel the same. Disdain for this new policy. Make it fair or don't make it at all. The experts should not be PUNISHED with less money because of a system that justanswer started and wasn't happy…
48 votes -
eradicate the Priority Access idea that's been implemented. It creates an unfair disadvantage.
This new feature creates a massive disadvantage to those experts that choose not to offer additional services. On those times when one with Priority Access is online, it makes it impossible for anyone that does not have it to be able to access questions and help customers. Please put the playing field back to level so that we can all enjoy using the site.
25 votes -
Make it so when a person types in www.justanswer.com using https: protocol it will go to www.justanswer.com and not somewhere else.
Since there is so many news reports on stolen passwords and unsecure websites, many people including myself like to use the secure http protocol https://. Combine that with the fact that Just Answer is now well known and not all users reach the site via google but might type in the name. Having it actually go to just answer and not have an error message displayed making the user think it is going to a hack site would be nice.
Other sites provide this. If you type https://www.amazon.com you go to http://www.amazon.com and if you type https://www.ebay.com you go to …
24 votes -
We need to be able to see
Kenmore model numbers we cannot see without asking the customer to space out the number or add a letter. Since we can now share phone numbers I see no reason for that model number which we have to ask for every single time to be hidden. Can we please now see the 1/4th of our customers model?
23 votes -
Supply reasons why Moderators close questions
I find it frustrating that moderators close questions without informing us why. It would be useful to know why especially if we have answered the question and then it is closed by a MOD. We will then know if we have done something wrong, added wrong info, customer not happy etc.
23 votes -
Are the new email notifications working well for you? How can we improve them?
Please share your thoughts
20 votes -
Do away with anonymous user names. Too many customers are opening multiple accounts.
Anonymous user names
20 votes -
Prove to us that uservoice is even being heard.
We are told to voice here, however there is one completed, one declined and one reviewed. Can someone actually start labeling these suggestions, so we can get some of these things implemented or knocked down. The 3 that have been entertained are very old, indicating this page is full of experts but no one that matters or can make changes even viewing them.
19 votes -
Give Experts real time Customer Satisfaction Scores.
Two key metrics determine the future of every expert- Ratings and Customer Satisfaction Score. Experts get real time ratings numbers. Why shouldn't experts get real time Customer Satisfaction numbers? We are expected to improve both metrics but without the scores we are working blindly.
17 votes -
Allow experts to help each other in a public forum - improve accept rates
Right now the forum is somewhat limited. I'm suggesting that a portion of the forum is provided where a new (or old) expert can solicit CONSTRUCTIVE advice in their category for improving their answers... Allow us to learn from each others experience and expertise! To do this, we need to be able to reference a specific question.
Limitations: No "call outs" allowed...
I'd love to have advice from my fellow experts on how I can improve my answers! Right now, I have to do so via PM. Allowing a link on the expert forum would facilitate an active an positive…
17 votes -
What are some changes you'd like to see on the Question List?
We would like to update the Question List to help the Experts better serve our customers.
16 votes -
Improve FONT COLORS on newest question list so everyone can read them easily
Right now on the newest questions list, the open questions are just barely readable with the font color and once it has been read, the font color fades to a color that is extremely hard to read. Now I wear glasses and my prescription is up to date and it is difficult to see and hard on the eyes. Lets get these font colors at least darker
14 votes -
Add a prompt for customers to enter their name
Few customers volunteer their name when asking their question. I think customers should be asked to enter their name when asking a question so that communicating the answer can be made more personal. This would help customers realize they are receiving an individual, tailored answer to their question and make the experience more personal and valuable for them.
13 votes -
Justanswer should not allow the customer to ACCEPT if the expert opts out
If the expert opts out, due to lack of time, info or other reasons....the customer sometimes ACCEPTS....and this leaves customers paying for nothing, leaving negative feedback.....so it's bad for the customer, expert and JA!
13 votes
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