I would like to receive an email notification for each refund and also a reason from the customer for the refund.
In past, I worked in programming category writing programs for customers. They accepted and left me a brilliant feedback about the code and how it worked but later, bang! Refunded 3-4 accepts without explanation. This happens in other categories also, so a refund reason from customer will be brilliant. I always wanted this feature. Thanks.
-
Anonymous commented
I agree wholeheartedly. With refunds...we have absolutely no idea of what occurred.
-
Matt Bushnell commented
This is a wonderful suggestion and I feel this should be a high priority. Nothing makes an expert NOT want to keep doing this work more than when a customer uses up our time and our knowledge, gets a fix, and then leaves negative feedback just so that they can get a refund. Can't JA help us Experts out here? I think the solution is to not offer a refund once an answer is accepted. And then in order to leave Negative feedback they should at least forfeit some portion of the money so that they will not so easily leave negative feedback all the time.
-
Daniel Alderman commented
This is an important issue. It should help eliminate double refunds. I have had one for November and the same refund again in December.
Not that anyone is dishonest it is just that with notices it can be verified. -
Jeremy commented
It is irritating to be working for a customer for days and days, going back and forth and using the resources "I" had to pay for to obtain and answer these questions to only have it refunded. At a minimum, close the question so it isn't on the web for everyone else to see for free. We pay hundreds of dollars per month for some of this information to have it out there for free now. Wow...
-
Anonymous commented
It does seem a little strange that a customer who is receiving a refund is not required to provide a justification for the refund. While requiring an explanation would not stop a customer from getting a refund, it would at the very least give the professional something to work with going forward in answering questions.
-
James Stopp commented
I to would like a email notification on refunds and also an explanation of why money was refunded. We may take a few hours on a question and the customer may not have the ability to perform the task therefore he wants a refund.
-
Aussie commented
Once they hit the accept button, they cant get a refund can they? Looking at the terms of service**
Thats what i thought anyway??
-
Anonymous commented
Its really hard to stomach why a customer who accepted, left positive feedback, and a bonus got a refund. Knowing this will allow me to not only change how I am doing things, but understand what the customer is thinking. Thanks
-
Eric M. Bright commented
ABSOL-FREAKIN-LUTLY!
-
steve commented
I agree too
-
Mike commented
I very much agree with this, I understand that customers have the right to a refund. However if our solutions work and they outright acknowledge this, there should be a NO REFUND policy.
At least this would give us some indication as to why our hard work was free. Thanks