What are some changes you'd like to see on the Question List?
We would like to update the Question List to help the Experts better serve our customers.
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Susan Latta commented
I think there needs to be more specific categories for Home Improvement: such as Interiors and Exteriors, or Remodeling Interiors and Exteriors. If the customer doesn't have the option to select this then there aren't going to be questions surround these subjects, and there won't be enough questions for the interior experts to answer because customers don't know we have qualified individual to answer in those categories. In the 6 months I've been on here, there's only been a handful of questions directly related to my area of expertise, which is Interior Remodeling/Kitchens/Baths.
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Susan Latta commented
Don't allow other experts to "steal" your question. I had worked 20-30 minutes working to answer a question, and while I was on another tab doing research and almost finished, and in a matter of a few seconds that I had failed to lock the question, I return to find that I've been locked out by another expert. This is just not right.
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Susan Latta commented
The 5 minute locking is an issue for me, and think it should be at least twice as long, or completely removed. I don't understand why JA thinks 5 minutes is the best length of time. Is it to keep the experts "on their toes," or to keep them from going to the bathroom while replying to a question? or to get them to write faster? or to answer as quick as a Type A personality taking speed? I still don't understand the reasoning behind the limited 5 min locking. As an expert, if we've opened a question, we will provide a timely answer, not because of a lock button but because we are also seeking the payout. So the 5 min lock is an irritation, not a motivator.
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Blueextc89 commented
re-instate the OPTED OUT notification in the unanswered queue. Experts are much more likely to open an already-replied-to question if there is an OPT OUT - as most don't wish to step on another expert during troubleshooting.
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DINO TAPIA commented
Jerry I could not agree more on that the way I have been getting around this is switching to the Q&A format and has been working. but yes this needs to happen .
Rick I agree also the customers will be upset cause of the wait time and then leave bad feedback cause of the site issue or the wait time. I have been able to have these removed after they are looked at. -
Jerry commented
Hi, sometimes customers want to print out the "chat". they say they want to print the "chat" so they have reference. maybe we can put a small "print" button so the customer can print the "chat" and use it for reference.
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Trial Master commented
let us choose with greater control which categories we want to view. I have multiple legal category admission, but I can't view them simultaneously without viewing every legal category. It would improve my performance if I could view all of the categories I want to see and exclude the ones I do not.
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Rick commented
I would like to see the experts have a chance to re-butt any negative feedback that may not be valid. Just because the customer does not completely understand the answer does not make the answer wrong. I think experts should have 24 hrs to dispute the negative feedback and offer another solution to the problem. We are at the whim of the customer and the disgruntlement of the customer could give unfair feedback and hurt the experts ratings.
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DINO TAPIA commented
yes I agree a smart phone App would be real nice. My HTC works pretty good but can't post images or Pdf files yet unless I pull them from my Mobile Me account.
also Put spell check in the chat box
Come on guys lets get up to speed in this High tech world we live in. -
Kyle commented
Have an experts iPhone or smartphone app. There are often times when an expert has other callings or duties and cannon be by a computer. We still want to finish or continue that question and a mobile app would allow us to continue without having to sit back at the computer.
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Randi commented
please lenghten or do away with the time factor, it is confusing for customers and extremely frustrating for the experts. Even though I am continually assured if a reply comes in on a timed out question, when I go through and check there are replies waiting. If I do not do this, I do not know the customer has replied and they go away angry for being ignored.
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S H E F I N commented
I would like to get any sound when a chat arrives. I think it is great for me to get noticed when it arrives.
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Anonymous commented
Home Improvement contains no Cat for construction or remodeling. Without the builders, there would be nowhere for plumbers,electricians, HVAC to make their installs & repairs. Adding "structural" or "building/remodeling" would give customers with construction questions a place to post their question. JA already has several building contractors licensed to answer structural questions. Their training includes structural engineering. There may be 4 or 5 questions in a year that request unusual load calculations. This does not justify adding "structural engineer" to Home Improvement. Instead adding "building contractors, or Repair/Remodel". There are thousand of these questions. Currently plumbers, HVAC, and Electrical contractors are being given these questions. Those trades are not trained or licensed in errecting structures.
These questions should be going to JA's licensed contractors, but they can not because this licensed trade is not listed as a sub Cat under Home Improvement. -
Janet Smith commented
Bring back the old chat - at the moment you can click on a chat icon and a lot of the time the customer is offline - how can they chat if they are offline!! - Also I don't think you should be able to go into a chat without the customer accepting - at the moment if they are not offline most of the time they are waiting and you can type and type but the customer won't reply. Obvioulsy they must have just left the page open and gone away from there PC. The old chat that was used on this site a year or two ago never allowed this to happen.
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Daniel Alderman commented
Leave it alone, it works, don't fix it.
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Jenica-admin commented
Thanks for your feedback! We're collecting all of your ideas about features that could save you time, and I'll add these to the list!
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Robert commented
I think chat room should only be available only if the customer is actually online and waiting, otherwise the default format should be Q&A and give the expert the ability to initiate chat if the customer is online.
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enesd commented
we need spell check on chat room as option to check spelling or auto correction
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alumalite commented
Rotating stale dated questions, to the top with a seconds old posted date wastes time. there were reasons no one picked it up. It wastes time. If JA needs these impossible, too cheap or too risky question answered moving them to a bonus pay column would work.. with customer option of negative report deleted... then about half of those would get answered.
also in HVAC region of the country is crucial to a relevant answer... we need that data.
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VW commented
Remove questions from OPEN list that have replies. This would greatly increase answers to truly open questions! Too much time wasted going through all the pages that are supposed to have OPEN questions. You would cut the OPEN pages in half.