Skip to content

Expert

Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

6 results found

  1. Tmes are hard instead of getting paid once a month how about twice a month for awhile?

    392 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    under review  ·  43 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. I use photos and diagrams frequently to convey a message clearly. It is quite difficult currently.

    I use photos and diagrams frequently to convey a message clearly to the customer. It is quite difficult using the format currently in place. Make it easier to upload photos for customers from their cameras or computers.

    185 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    11 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. Fix the problem of another expert being able to lock on your question while in chat mode

    Stop allowing other experts to lock onto your questions. I can be in the middle of typing, (after conversing back and forth for 20 minutes with a customer), and the question unlocks and someone else locks me out. Bad set up.

    109 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    10 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    under review  ·  Kayla Gesek responded

    Have you been able to screenshot and document your experience? The next time it happens, it would be really helpful if you could try and take a screenshot immediately when you’ve been kicked out (if you’re getting an error message, or does it just dump you onto another page?) The more information the better, then Tom in our Bugs forum can help diagnose the problem.

  4. Companies problem like Bank of America?

    We have different categories. Why we don't just add companies also, people are having issues with customer care, like Bank of America, i am currently working with, people are really dissatisfied with the customer cares and have problem regarding customer care and others...

    So, why should not we add companies like this, and get experts from those companies who have worked or working currently solve their problem.

    Make a new tab for companies, related with Bank of America, Wells Fargo, etc.

    Get a vote from people, which all companies they want to have on your site and needs helping hand…

    23 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    under review  ·  Kayla Gesek responded

    Thanks for the suggestion – there are other considerations for categories, like search terms, so we’re going to ask our paid search team about it, and we’ll let you know what they say. Thanks again, good one!

  5. Timed out questions

    Experts need an option to remind the customers to accept that has timed out. Although the acceptance mode has changed and when the new way came out there was a boost in acceptances.

    I think the customers have cottoned onto this and now they are just leaving the questions open when they have the answer, this way we cannot even contact the customer to even see if they were satisfied with our answers.

    This also leaves us out of pocket for our efforts and a list full of Timed Out boxes which would be ok if we cannot contact the…

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    under review  ·  Kayla Gesek responded

    We’ve let customer service know that this may be a new way for habitual non-paying customers to surface, so they can flag and close the account if necessary. Thanks for the idea!

  6. Expert Scorecard 1-100

    Instead of stats, just rate us from 1-100 on a weekly basis. This way we know if we are doing good with quality, but we do not know what you are rating.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    under review  ·  Kayla Gesek responded

    We are using the success of the Experts’ Scorecard to help build a case so that we can build a regular report for Experts that is automatic. Expressing your satisfaction or problems with the program helps – please let us know!

  • Don't see your idea?

Expert

Categories

Feedback and Knowledge Base

(thinking…)