I use photos and diagrams frequently to convey a message clearly. It is quite difficult currently.
I use photos and diagrams frequently to convey a message clearly to the customer. It is quite difficult using the format currently in place. Make it easier to upload photos for customers from their cameras or computers.
Great suggestions!
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Dan T. commented
This has been under review since Jan 2012. Any progress?
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Daniel Alderman commented
If this is about the expert interface for Pearl then it needs lots and lots of work.
I leave questions alone coming from Pearl because of the lack of user interface. Most of my answers and IRs require images and PDFs which are currently unavailable with the Pearl interface.
What was JA thinking crippling the expert that way? -
Eric M. Bright commented
That said however, the ability to upload and post photos and .pdfs for both the customer and the professional, really does need to be improved upon. It seems as though about 30% of the time, I attempt to upload a photo or a .pdf, it JustNever loads. Also, customers using any Apple products IE. iPad or Mac computers, don't even have acess to the tool bar with a paper clip icon.
Now if Pearl.com were to integrate THIER OWN files sharing system similar to www.MediaFire.com, now there is a concept that would be worth my vote.
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Eric M. Bright commented
I think the problem with Pearl Professionals having a company assigned email address even if only a "receive only" email address would be that it would undermine the Professional to Professional peer review system. If all the professionals online can not immediately see ALL OF THE the photos and comments in a question thread, then the ability to ACURATLY review peer answers for Agree, Bad/Incorrect & etc. reports is diminished. If professionals are able to receive email outside of the Q & A threads, you know customers are going to automaticlly start coninuing to ask follow up questions via that emial system. This would only serve to further degradate the effectivness of the peer review system.
The only way I can see that it would work would be if that "receive only" email system were to only allow photos or .pdf documents and then when the professional opened the email it, would automatically trigger that photo or .pdf document to post to the answer thread. Then however, we have the problem of how to associate all the various photos that come into one email address with the proper Q & A thread. This is doable for a good HTML architect but still difficult to monitor for bugs and then monitoring and correcting mis-posts would add tons of work for the Mods. I would not assume it to be feasable for the forseeable future. Especialy not with all the work they already have still to do in order to perfect the metamorphosis of JustAnswer into Pearl.com.
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Anonymous commented
i have lost many accepts because of this
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Sasi Attili commented
Could you not simply give us experts an email id each and that way you can monitor conversations and at the same time allow instant emailing of photos from customers. The delay in email attachments being forwarded to us often leads to customer frustration and decreases the accept rate. Another solution is to allow reply by email option for customers (like facebook allows) ALSO, it would be helpful to have an option 'request photos', like we now have 'detailed request info'. When this is clicked by us, an info request should automatically go to the customer with all the different ways in which they can send us pictures. This is the standard text I use for this 'You can upload the pictures here using the paperclip like icon in your chat box. If you can't find it (usually if you are browsing via a mobile or non-internet explorer browser), you can either upload the pictures to photobox or picasa web albums and paste the link here. Alternatively you can email them to experts@justanswer.com with the subject line 'FAO dermatology expert Dr. Sasi Attili'. Please note that you HAVE to send them from the email address you registered with on justanswer OR paste the link to your question in your email, or else the email won't be forwarded to me. Also do note though that emails might take up to 24 hours to be forwarded to me (and hence uploading to online sites like picasa preferable), though usually they are forwarded within a few hours. I shall get back once I receive the photos. Hope to hear from you soon.' However I would very much like it if JA develops an easier way rather than me having to copy paste every time.
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Michelle Staley commented
It is my understanding that experts can create their own photobucket, etc. image hosting acct. and give the customer access to that in order to post photos. This would certainly speed things along for us.
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Sasi Attili commented
I agree. Having a dedicated mailbox for each expert solves the problem I am currently having with customer emails not being forwarded to me in time or being completely lost!! This is quite frustrating
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Ashik commented
Dan T...I agree. That should be so better than a uploading tools. Most of the clients are not familiar with the tools, but they know how send email attachments..so thats a great idea. Also I would like to get a email address like ashik@justanswer.com
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Najeeb commented
I agree. I know a chat software called QQ that uses a tool like the Windows snipping tool with great ease of use. You click on the tool, and then select anything on the screen you want to share over the chat and once you are done, the snapshot is in your chat typing area. You just need to click Send. Something like this will really help.
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Dan T. commented
I suggest experts have a "receive only" JA email address so the customer can send pictures directly. Most (ok, almost all) customers have cell phone cameras and, due to that, cannot upload to JA or a sharing site... but they *can* email or text to an email address. Emailing it to support staff often takes too long, and the picture is forwarded with no mention of which question it belongs to. Allow the customer to send the picture via email directly to the expert, please!