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Sasi Attili

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  1. I would like to have an audible notification of when a question appears on the new question list.

    4 votes
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    Sasi Attili commented  · 

    Definitely agree. This would be very helpful.

  2. Provide Experts With a JustAnswer Email Address for Customers

    24 votes
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  3. allow reply to be posted when expert hits 'enter/ return', in chat mode

    1 vote
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  4. Display Question Title in chat notification emails

    3 votes
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  5. I use photos and diagrams frequently to convey a message clearly. It is quite difficult currently.

    185 votes
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    11 comments  ·  Expert  ·  Admin →
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    Sasi Attili commented  · 

    Could you not simply give us experts an email id each and that way you can monitor conversations and at the same time allow instant emailing of photos from customers. The delay in email attachments being forwarded to us often leads to customer frustration and decreases the accept rate. Another solution is to allow reply by email option for customers (like facebook allows) ALSO, it would be helpful to have an option 'request photos', like we now have 'detailed request info'. When this is clicked by us, an info request should automatically go to the customer with all the different ways in which they can send us pictures. This is the standard text I use for this 'You can upload the pictures here using the paperclip like icon in your chat box. If you can't find it (usually if you are browsing via a mobile or non-internet explorer browser), you can either upload the pictures to photobox or picasa web albums and paste the link here. Alternatively you can email them to experts@justanswer.com with the subject line 'FAO dermatology expert Dr. Sasi Attili'. Please note that you HAVE to send them from the email address you registered with on justanswer OR paste the link to your question in your email, or else the email won't be forwarded to me. Also do note though that emails might take up to 24 hours to be forwarded to me (and hence uploading to online sites like picasa preferable), though usually they are forwarded within a few hours. I shall get back once I receive the photos. Hope to hear from you soon.' However I would very much like it if JA develops an easier way rather than me having to copy paste every time.

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    Sasi Attili commented  · 

    I agree. Having a dedicated mailbox for each expert solves the problem I am currently having with customer emails not being forwarded to me in time or being completely lost!! This is quite frustrating

    Sasi Attili supported this idea  · 

  6. Have a tick button for the expert to mark question as 'answer complete' when the customer clearly conveys acceptance of answer

    25 votes
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  7. Send us a email notification if they relist the answer.

    35 votes
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  8. Tmes are hard instead of getting paid once a month how about twice a month for awhile?

    392 votes
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    under review  ·  43 comments  ·  Expert  ·  Admin →
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    Sasi Attili supported this idea  · 

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