Timed out questions
Experts need an option to remind the customers to accept that has timed out. Although the acceptance mode has changed and when the new way came out there was a boost in acceptances.
I think the customers have cottoned onto this and now they are just leaving the questions open when they have the answer, this way we cannot even contact the customer to even see if they were satisfied with our answers.
This also leaves us out of pocket for our efforts and a list full of Timed Out boxes which would be ok if we cannot contact the customer at least let us delete what we don't want on our pages
We’ve let customer service know that this may be a new way for habitual non-paying customers to surface, so they can flag and close the account if necessary. Thanks for the idea!