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Chamberlain Maintenance

← Expert Feedback for JustAnswer

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8 results found

  1. Allow document uploads, not just pictures

    5 votes
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    3 comments  ·  Expert  ·  Admin →
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    Chamberlain Maintenance supported this idea  · 

  2. Fix the problem of another expert being able to lock on your question while in chat mode

    109 votes
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    10 comments  ·  Expert  ·  Admin →
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    under review  ·  Kayla Gesek responded

    Have you been able to screenshot and document your experience? The next time it happens, it would be really helpful if you could try and take a screenshot immediately when you’ve been kicked out (if you’re getting an error message, or does it just dump you onto another page?) The more information the better, then Tom in our Bugs forum can help diagnose the problem.

    Chamberlain Maintenance supported this idea  · 

  3. Timed out questions

    5 votes
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    0 comments  ·  Expert  ·  Admin →
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    under review  ·  Kayla Gesek responded

    We’ve let customer service know that this may be a new way for habitual non-paying customers to surface, so they can flag and close the account if necessary. Thanks for the idea!

    Chamberlain Maintenance shared this idea  · 

  4. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    75 votes
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    13 comments  ·  Expert  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

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    Chamberlain Maintenance commented  · 

    I totally agree with this, I have had a few questions now where a new "expert" has stepped into my question and won the accept, even providing the wrong advice on a few occasions. This does seem to happen on the higher value questions more.

    Chamberlain Maintenance supported this idea  · 

  5. Supply reasons why Moderators close questions

    23 votes
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    1 comment  ·  General  ·  Admin →
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    Chamberlain Maintenance shared this idea  · 

  6. Justanswer should not allow the customer to ACCEPT if the expert opts out

    13 votes
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    3 comments  ·  General  ·  Admin →
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    Chamberlain Maintenance commented  · 

    It also works in that when an expert has opted out, the customer gets confused when another expert comes in and gives them the answer. I have had many occasions where the customer has excepted the Opted out expert, leaving me trying to sort out the payment and trying to find options to inform MODs is a pain.

  7. add a reminder of payment button

    10 votes
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    1 comment  ·  Expert  ·  Admin →
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    Chamberlain Maintenance shared this idea  · 

  8. Take away the ACCEPT button from the customer

    73 votes
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    2 comments  ·  Expert  ·  Admin →
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    Chamberlain Maintenance shared this idea  · 

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