General
Hi Experts! We love your ideas!
Please share your ideas here so we can continue to make the site better for you.
Note that we may not be able to fulfill all requests, but we’ll try our best to do what we can. Please keep the conversation to potential ideas and positive/constructive comments. Lounge rules apply.
270 results found
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1 vote
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Display the customer's accept record somewhere prominently
We get many repeat customers and some are not as good as accepting answers and have a poor accept record (e.e. 1/5, 0/3, etc). This should be displayed somewhere where we can see it before we decide on whether to answer their question, rather than the current system where you have to click on the profile to check that. It would avoid us wasting time in answering questions with a low chance of accept and prompt us to report them as a serial non-accepter.
2 votes -
Translate special characters
Can the software developers at Just Answer please correct the translation of special symbols that are read in from customer questions so that they are displayed and exported correctly? This is a back office issue that is inconvenient for the experts.
The special symbols display correctly on the PQA, but they do not export correctly into a .csv file, and they do not show correctly on the Premium Service Request page.
1 vote -
Positive Ratings NON-refundable
JA site states...100% satisfaction guaranteed!!!
WELL JA...if the customer themselves clicks 3 stars or more which clearly says SATISFIED on it...then why don't you stand behind your Experts and protect them
2 stars or less (or no rating) = refundable
3 stars or more = satisfied = NON-refundableYou want to build a better JA?
Protect your greatest asset...your Experts that provide the ANSWERS that are the very source of the gobs of money JA makes
And you wont even have to change the website promise...100% money back guarantee if you are NOT SATISFIED (fine print...ratings given will lock down…
8 votes -
Implement "Rating Recourse Reversal" system (reverse unfair negative ratings etc)
Even has a catchy acronym RRR
Your Rating system is broken because there is NO means for Experts to dispute and reverse UNWARRANTED and unfair Negative marks
A new system needs to be put in place...and the freedom extended to Mods to determine, on their own, if an unjust Negative mark was applied via the customer...and quickly remedy the status and reputation of said Expert
6 votes -
Categories need to be cleaned up!
Please remove RV and Motorcycle from the Car category. An RV is an RV, not a car. A motorcycle is a motorcycle, NOT A CAR. This is the experts' page. If an expert wants to see RV and motorcycle questions, add a checkbox for RV and motorcycle and allow ALL car experts access to the box. Then they can decide if they want to see them on their question page. You are going under the assumption that since we are mechanics we can fix RV's and motorcycles! That's stereotyping! For that matter, I know a lot about plumbing and building…
5 votes -
time or marker on the chat to indicate that the client has viewed my reply
Is there anything in the pipeline on possibly placing a time or marker on the chat to indicate that the client has viewed my reply? Long ago before the site was redesigned, there was a timestamp on the customers last view. It would be nice to know if a client even sees my replies. It seems after my last phone chat that the customers use a couple of means to chat. One said she uses email, the other say the phone messages. It really gets confusing as to when they see me and the time it takes for them to…
1 vote -
Prove to us that uservoice is even being heard.
We are told to voice here, however there is one completed, one declined and one reviewed. Can someone actually start labeling these suggestions, so we can get some of these things implemented or knocked down. The 3 that have been entertained are very old, indicating this page is full of experts but no one that matters or can make changes even viewing them.
19 votes -
Requests for Prescriptions
Hi, it seems like close to 40-50% of customers are seeking prescriptions or prescription refills in the pharmacy category. I know there is an intake template which they fill out before the question is forwarded to an expert (how long has it been going on, have you seen a doctor, etc). I think it would be prudent to put a disclaimer at the top of this template to indicate that the experts on the site will not be able to prescribe or call in prescriptions for them.
3 votes -
Veterinary ER button
We should be able to suggest ER care to a person and pet in need with out charging based on their question. Once you click the button it should say "your question and situation sounds very serious, it is recommended to seek veterinary care immediately at a veterinary emergency clinic."
2 votes -
stop allowing customers to stop self refunding with a 5 star rating
customer is clearly satisfied with a 5 star. Allowing them to then refund themselves or ask for a refund is insulting to the expert that has taken the time with them to satisfy them. Allow this enough times and the customer learns how to get a free answer. Even allowing only a 1/2 refund would be better than a full one so we are compensated with time spent with them.
0 votes -
Tell customer the offers are website generated , not by expert
I was posting that information up front about me not having control over those but they could still use it if they wanted it
Was told to remove that and now customers are walking out angry at me
Was fine prior with the info ahead
Please setup some sort of info about the offers so that they know its from the website ??!!1 vote -
Video to help customers!!
Video to help customers how to insert images would be a big help. To this day, I constantly get customers asking how to insert a image. It would be nice to have a video to share with the customer on how to insert a image if they have to show us something.
0 votes -
The "Secure Remote Session" popup needs an overhaul
1) Remove "Secure Remote Session" option to ALL experts once a session is Satisfied
What will be considered sufficiently satisfied can be debated later (3-5 stars)
2) The auto-pop up that annoys the customer right away about $39 puts the Expert on bad footing with the customer before the conversation even starts...I recommend replacing the auto-pop up with a "button" that the Expert can click when they have determined themselves that a "secure remote session" would actually be advantageous (Experts are smart enough to give quality advice...but not capable of determining when to use this tool?...come on JA get with…
1 vote -
More UserVoice allotted votes increased to 30 instead of a measly 10
I don't know about you guys...but I have plenty of issues here
...and I need way more than 10 votes to cover it...especially that you can't recover you votes until the suggestion clears the queue...and by the looks of it...NO ONE is looking at this anymore or clearing queues or even listening to us possibly
So...give us an initial 30 votes to distribute instead of just 10...thanks
1 vote -
FREE for the first 5 minutes (after that $5 guaranteed if you want to proceed button)
This will ensure a "job minimum" for Experts (and some job security)
...and give the customer ample time to evaluate the Expert a bit
Give Experts a $5 button (the button is grayed out by default...keep it grayed out for the first 5 minutes after the Experts initial response...thereafter the timer starts...after 5 minutes the button will become usable...at which point, at any time the Expert sees fit, he/she can click the button to prompt the customer that to proceed further with the answer - the customer will have to at least commit to the $5)
This simple $5 gesture…
2 votes -
There needs to be a more visible "Enter personal contact info" here button
Customers still have the hardest time knowing where to put it when you ask them to...please put it in the blue box/area below that says "Enter contact info"
What do they do...slap it in the chat channel 90% of the time
Simple fix = make a Blue Button that they can click on with the verbiage on it "Personal Contact Info"
Done...Fixed...ez pz...hope JA is actually listening to the best Experts here taking their time to post all this stuff...and we aren't all just doing this in vain...fix the world from top down...that is the ultimate ANSWER
1 vote -
Let experts display questions by price, not time.
Let experts display questions by price, not time posted.
1 vote -
move the reply button to the left side or add another reply on the left side.
Since the new format when I have the browser in half screen mode to the left side of my monitor and have another browser open on the right side of my monitor I cannot reply to the customer without opening full-screen and having everybody see the dollar amounts where I work. I like keeping things incognito and when in half screen on the left side of my computer monitor I can scroll down so the just answer disappears and only the customer questions show up with the reply button right there now I have to go to full window then…
1 vote -
Make the full charges clearer.
Too many customers think that the full charge will be $5.00. So they ask a question, we put in all the time and work, and then later they see the $43 (or whatever) charge and want a refund. I understand it's already written out very clearly, but however clear it is....it's not clear enough! A further click or failsafe seems to be needed.
2 votes
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