Expert
Welcome to our official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!
448 results found
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Show experts what auto-generated messages are being sent to customer
If the site is going to send auto-generated offers, responses, etc... please copy them to the expert's chat. It's confusing when the customer responds to something we can't see.
9 votes -
I suggest to launch a site survey for the new payment model
Post a site survey to experts regarding the new payment model when launched in June 2020. Promises made should be promises kept by JA as we are not even close to getting paid on all questions that met the launch model criteria. Your new algorithm model sucks!
13 votes -
Make bonuses for certain types of questions benefit the people who are regularly answering those types of question
Hi there! I just wanted to give feedback on the new Animal Behavior bonus.
While the bonus to help initiative is nice, it's a bit penalizing to the people who have already been hopping in to help answer these questions.
For example, someone who completely ignores behavior questions only has to answer 150 questions to get the full bonus, where as I (who answered 189 of them last month according to my report) will have to answer 339 questions to get the full bonus.
These questions are usually long, involved, and time consuming. It would be nice to see incentive…
1 vote -
Please reconsider the policy of offering Phone Calls
Time & time again in the Tax category, we receive negative comments from customers on various trials that the "offer" of a telephone call is either not read correctly or is worded in such a way that the customer feels compelled to respond negatively by feeling we are scamming them.
After offering a negligible fee for a trial membership (tax customers often have only 1 question & react negatively to the word "membership" in anything), then we hit them with a $52. option; they immediately react negatively & we have to try to build trust with them before we really…1 vote -
Pay more for veterinary experts
Veterinarians were paid $14 per question until the tier system was started . My earning dropped in half with twice the work
4 votes -
Completely change the veterinary pay model back to where it was before the née system. The new system under values and under pays vets.
Payments are too low for the amount of time and afford we put into questions!
6 votes -
Only offer phone calls once
I have customers who get irritated and constantly being asked if they would like a phone call when they have stated they would not. Sometimes, I cannot make phone calls and would love to have the option to say "phone call unavailable at this time".
6 votes -
Structural engineering category
Most projects of the type we get on JA (no bridges or skyscrapers) DO NOT involve structural engineering. And few structural engineers will stick their neck out responding to an actual structural engineering issue as they become legally liable for life and their survivors become liable after their death regardless any disclaimers for damages or failures the systems involved.
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******* Since there are so many engineering specialties I suggest changing the category to "Engineering assistance and estimations" that opens the category widely and allows helpful comments and advice to be given so no risks are involved.1 vote -
fix the mobile app so it does not automatically select the Answer box.
The mobile app automatically selects the Answer box, so I am no longer able to use the mobile app as a method to communicate unless it is for a follow up after the question has already been answered. Are there any plans to make the mobile app work in a way that does not automatically select the Answer box until the Expert is ready?
1 vote -
Hunting for incomplete is cumbersome
Having to hand scroll through all my questions to detect which 1/2/3 are not completed is awful. Last time I did this it probably took 30 minutes just to find ones that needed my attention and tons of toggling between tabs. Please allow us to mark questions that need a second look or JA could color-code those paid out in real time to avoid this TY.
Thank you for strongly considering!
-Leah
7 votes -
Post quality scores for each question and running tally on earning report page
If a quality score is attributed to each question once we hit "completed" then when the payout for that question posts to our earning report it should include the quality score. This way we know where we stand during the week and not in limbo hoping we qualify for a particular tier, until the Monday update. Also helps us know what we are doing well or wrong on each question so we can have actual feedback to improve our scores. I dropped to bronze tier ($4) in Legal for the first time and nothing has changed as far as my…
9 votes -
Other payment methods other than paypal (possibly through a bank account).
Hello,
I am finding it difficult to access paypal payments as I live in a different country from my country of origin and paypal makes it difficult to use a card from a bank from a different country in my paypal account (actually they refuse cards from banks from other countries).
Is there another way we can access payments other than paypal? It would be very helpful if I can connect my bank account details (I live in South Africa) and receive payments directly in this bank account.
I am aware that there are fees that apply when it comes…
1 vote -
add an SMS option
Hello Justanswer team,
Is it possible to add an SMS option so that experts can send messages to customers
Thank you
6 votes -
Add a feature so the customer or expert knows there is a reply in process
Too many times an inpatient customer negatively replies or an opt out occurs while we type. Or we sit exepectantly and wait for replies that never come. Many common apps have this feature to let you know someone is actively replying. JA should too.
4 votes -
5 votes
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$2 Incentive Bonus - Needs To Remain or TIERS Need to be Increased $2
This "new" tiered pay model is not helping the experts... My actual earnings has dropped since this change and if the $2 Bonus goes away after the first Month, then it seems more effort than it might be worth...
14 votes -
change ways to pay for telephone call
Phone calls need to have some basic, guaranteed payment when now we have reduced underlining question pay.
I had four phone calls lately.
I confirmed that they were willing to pay and wanted to call. Two of them said that they did not want to pay after we had long conversation.
That is two hours out of my life. Now, you feel being cheated and taken advantaged.
It is highly suggested that we need to have some type of guaranteed payment for phone calls. Or we need higher percentage for the 52 so that we can have some make-up of…1 vote -
New Category: Health (or Medical) needs, very much, these days, a COVID19 sub-category!
The Health (or Medical) super-category needs, very much, these days, a COVID19 sub-category!
(Customers do inquire on that subject. It would show awareness.)
I hope that this is obvious. If it is not, I rest my case!1 vote -
provide full calculations how you establish each category for the new fleecing buisiness model
I think you are taking the mickey as my earnings have halved with your new business model - the customer pays the same - the bad experts are rewarded and us true experts get paid a pittance for spending hours with a customer providing accurate answers - how is this fair ? You need to be more open as to where you pluck the business model figures out for each category as none of then add up to ring true - please along with this run a proper review of the accuracy of some expert answers as they just put…
1 vote -
Customers with small desktop or lower resolutions screen cannot see replies by expert
Hi Team,
Big Picture: A huge number of customers are unable to see the messages sent by an expert.
While helping customer via remote assistance I had the chance to see the portal that our customer is using to converse with the experts on Just Answer.
I found out that not all customers have a big screen or a higher resolution screen. These customers are unable to read the new messages sent by an expert on their chat screen.
This is because their page is covered by the site header at the top & at the bottom, they have a…
9 votes
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