Expert
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448 results found
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Annoying text editor on the new Request Center...
- The "undo"(ctrl+z) doesn't work properly.
- Some uncommon URLs can't be linkified. (Like gTLDs of https://jp.sharp/support/ or pure IP addresses)
- If I paste something, the editor can't keep the line breaks properly. (Or the customer can't receive it properly sometimes, even if the expert can see it properly)
Maybe there's much much more.
3 votes -
This "Expert Feedback" page should be more featured!!
I found this page after 4 years of my JustAnswer career.
While the Experts community page has shut out foreign JA experts other than the US, I'm thirsty for a community page for sharing/hearing ideas.1 vote -
Customer request a phone call.
Let the customer know he/she can not get back to the first expert who started to help, if they request a phone call.
When no one takes the call they can not get back to chat with the first expert; who ends up the expert getting a negative rating.1 vote -
The Agonizing Jumping Questions List
Would it be possible to keep the open questions list from scrolling up and down while the experts are trying to scroll through the list in some reasonable order?
It is practically impossible to search for questions to answer because the question list is constantly moving every time somebody picks up a question or a new one comes in.
Is there any way at all for those of us with visual disabilities to make the list static and simply notify if someone has already accepted a question?
It would be significantly less onerous for us to refresh our own screens...…
4 votes -
Create a 'Cryptocurrency & Web3' category
Hello Everyone
Perhaps ..a 'Cryptocurrency & Web3 .. would be HOT new category. It's coming down the pike for everyone and more and more want to be involved and need questions / insight about this sphere... I had one just tonight.
Just thought I'd throw this out there as a strong suggestion.
Thanks for reading.
1 vote -
Give customers the option of waiting for a true medical specialist answer
A lot of the focus seems to be on getting the customers answers quickly, but since being on here in the Medical Expert category, many people request rather complicated information from specific specialists like Oncology, Pulmonary, ObGyn, etc.
I get the feeling that some customers would rather wait even a day or two for an answer from a verified Board Certified Specialist, if you had a catalogue of these credentials for your experts to make sending that request easy.
I, for example, am an ENT, but have my Request Center question filters set more broadly, as we have a lot…2 votes -
Add "Otolaryngology- ENT" to Expert Profile Choices
I am a Board Certified ENT, but I had to qualify myself as a "Medical" and "Plastic Surgery" Expert, which is what shows up in my Profile. There is an ENT filter in the Request Center, but I feel like there are a lot of ENT questions that people would post in this more appropriate category if it were available.
And I'd like to make my Profile better reflect what I am really most expert in. Thanks2 votes -
NOT Take 25% of my Tips/Bonuses. We should keep ALL our tips!
Any tips or bonuses should 100% go to the expert. Why should JA get a 25% cut?
1 vote -
More choices on why I'm declining a question
Please add, at least:
Another expert is already working on this question
I received this question even though I'm not authorized in this categoryPerhaps other experts can suggest a few more reasons
1 vote -
Provide an "out of the office" option
I would like to be able to click on something in a question to have Just Answer say something like, "The Expert who is assisting you will be out of the office for several hours but will then return and further assist you. Thank you for your patience and understanding." This is a common business practice that people use in their email programs and could be very useful here.
1 vote -
Pay Scale
I noticed on just answer the pay scale for Automotive repair is higher than that of HVAC repair. However in the field a seasoned HVAC tech will make nearly double that of a seasoned Automotive mechanic. Can you take a look at this please. Thanks so much :-)
3 votes -
Offer choice of Premium Service rather than just the default Secure Remote Assistance
In the tech category the automated offer of Premium Service is default to 'Secure Remote Assistance', but a lot of the time a computer is inoperable and it is not possible to fulfil this service. In this situation a phone call is always preferable.
Would it be possible for the auto offer to allow the customer to choose between the two types, Phone Call or Secure Remote Assistance? I think this would empower the customer, and avoid ambiguity and chargebacks, dissatisfaction etc. I really do have good results with phone calls.
Thanks!3 votes -
I suggest having a max of three trouble codes diagnosed.
There are occasions when a customer posts a list of fault codes and expects diagnosis for all of them. This can literally take hours. Most of the time the question sits there and nobody picks it up because of the involvement required to answer properly. This could be done through moderation or giving experts the opportunity to tell the customer that site policy is no more than three codes per question. The expert could then offer the customer to pick the three they would like or the expert can choose. After the customer would be directed to open a new…
1 vote -
Add a follow up feature.
It would be beneficial to both experts and customers to have a flag or follow up feature for questions that have already been completed. Sometimes after the initial completion, the dialogue continues and may require a follow up or additional post. If the expert is the last one to post, the question ends up in the "All" questions section if "My Questions" and needs to be searched for. If there was a way to flag it or manually move it to "Needs Reply" that would be helpful in order to finish the conversation properly.
1 vote -
Answering questions in the correct category but listed as the wrong category
Many times there is a customer that needs help with electrical exam questions. These questions find there way to the electrical expert, however we are being shut down from answering them because the site says put these questions into the Homework category. These questions are specific to the electrical trade and not homework. The homework experts do not have the knowledge or experience to answer these questions. Either allow us electrical experts to answer them or make them dual category. Right now the customer doesn't get their answers from experts that understand these questions. Customers lose, experts lose, JA loses…
1 vote -
One click locks the question
Instead of clicking on the question once, then selecting to lock it, just allow one click to lock the question. It will be more efficient.
1 vote -
6 votes
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Increase tier value in the car category
I believe that the tier value should be increased for silver, gold, and platinum.
I have no idea how to increase my quality grade other than try different types of tone when responding, hence why I have been stuck on silver, I've got onto gold for 2 weeks since the launch of this new system last september.
For this reason, I am earning at least half of what I was in the old system, even though the experts had to beg the customer for a rating above 3 stars to get credited but the monthly pay out was a lot…4 votes -
Allow experts in other categories to review questions for quality
Trying to please the computer system is frustrating, and a computer/algorithm is not a good judge of quality.
Pay experts 1-2 dollars per question to review any questions outside of their own category. This allows experts to judge answers based on quality (and not the "correctness" of the answer).
This will give all experts the opportunity to earn when their own category is slow, and also provide all experts with knowledge of how to write a good answer through the answers they rate.
1 vote -
Give more transparency to the tier payment rating system
I feel like the lack of feedback in the weekly payment systems is detrimental to the expert. I kept getting tagged for "expert engagement". Seeing as I was chatting with almost every single customer, I had to go back and forth with expert help.
Come to find out, it was due to the amount of time I was waiting before clicking "complete" on an answer where the client never replied.
This has very little to do with the quality of my answers, especially when a customer is not re-engaging in the conversation.
We should know exactly how the system grades…
1 vote
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