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Anonymous

← Expert Feedback for JustAnswer

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  1. stop allowing customers to stop self refunding with a 5 star rating

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    3 comments  ·  General  ·  Admin →
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    Anonymous commented  · 

    that's true, a count on how many refunds a customer has gotten would tell us if it were worth spending time with them.

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    Anonymous commented  · 

    that should say stop allowing customers to self refund if they've given a 5 star rating.

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  2. stop directing customers to specific experts

    4 votes
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    Anonymous commented  · 

    agree

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  3. have free follow ups for every question

    2 votes
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  4. Are the new email notifications working well for you? How can we improve them?

    20 votes
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    Anonymous commented  · 

    the emails either come all at once at 4 am , or sometimes they do not come at all, and sometimes they are coming in fine. I am not sure what would make this happen. But when there is a request made of me by a customer I don't look in my email for it , usually my JA page is open so I would rather see it come there as well. This way if there are problems with emails as there have been lately we can at least see we have been requested but the lock needs to be the same as it is in an email the 15 minutes or it does no good. I would also move those red name requests to the left of the screen under the question itself rather than on the right where it can't be seen if you don't have your window open all the way or another window is open blocking the right side.

  5. Stop sending requests to emails only

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  6. move the expert requested

    3 votes
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  7. show all of the timer chat

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  8. Make it so when a person types in www.justanswer.com using https: protocol it will go to www.justanswer.com and not somewhere else.

    24 votes
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  9. Offer more

    11 votes
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  10. A renewable 30 day time limit until answer is automatically accepted!

    96 votes
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  11. The ratings system needs work.

    474 votes
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  12. Expert Opt Out

    233 votes
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  13. put a yellow warning sign at the top of the open question list that alerts pros that a feature that may not be working that day.

    5 votes
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  14. Add the dog and dog training categories to Pearl site.

    18 votes
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    Anonymous commented  · 

    I would have to agree with Jadedangel. I think many of us assume that Pearl will have a set up like just answer does, with the sub categories , however this seems not to be the case:(

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  15. put up a phone icon when a question is asked via a smart phone so we know and can chose not to answer it.

    3 votes
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  16. redirect from parent company so other categories are easily seen

    12 votes
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  17. incorporate a customer avoid list for experts.

    29 votes
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    Anonymous commented  · 

    That's a great idea jadeangel and here's why also. Years ago when customers used a screen name we had one or two customers that would constantly come back and ask the same question of many different experts, majority of experts gave the same answer but we found that customer abused the system, we reported the customer many times and finally it was taken care of, with the way things are now with customer numbers it's hard to remember who's who, this would help us identify those abusing the system. Although there is an accept ratio which we can see, with very few questions we don't even look at that anymore, at least I don't

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