stop directing customers to specific experts
There was a question with an experts name directly in the question which makes one think that the customer is wanting to work with that expert. Today, knowing that this expert was not online, I took that question. Only to find that the customer never asked for any specific expert but in their view 'the site assigned an expert' to them. This is misleading to the customer and to other experts, as well as makes the customer wait for hours at times because no one wants to pick the question up. How about we make it easier for the expert to see everyone in the category and let them make the choice?
-
Anonymous commented
agree
-
heavy_chevy_396 commented
Yes, I agree
-
jadedangel57 commented
I say let them have the choice of a previous expert they worked with or put it in the queue for all experts.