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Robert

← Expert Feedback for JustAnswer

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12 results found

  1. Allow us to delete pictures

    1 vote
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    1 comment  ·  Expert  ·  Admin →
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    Robert commented  · 

    Good Idea, also make the Upload process easier, by using less mouse clicks. Also allow Expert to manage their upload folder...

  2. ELiminate the tag lines..."This is a PAY SITE. I don't get PAID unless YOU ACCEPT my answer"

    2 votes
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    3 comments  ·  Customer Happiness  ·  Admin →
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    Robert commented  · 

    Not true, some people think that they already paid when they see the deposit already deducted from their credit card, they need to know that the expert doesn't get paid until they click "Accept"!!!!

  3. Positive feedback to mean something

    24 votes
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    1 comment  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  4. Let customers know that they can continue with the expert even after they accepted.

    48 votes
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    3 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  5. A feature that would allow a customer to "drag and drop" a picture directly into the chat box

    46 votes
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    2 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  6. We can make customers happy if the experts knew why the few were not happy

    61 votes
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    5 comments  ·  Customer Happiness  ·  Admin →
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    started  ·  Kayla Gesek responded

    Relist will not be an option on Pearl.com questions, so that’s a start – but, with the new feedback systems we’re testing out, we should be able to get you immediate feedback on how happy the customer is – and we’ll do everything we can to help them talk to you to sort it out before just leaving.

    Robert supported this idea  · 

  7. A feature for attaching pictures that does not have confusing limitations

    71 votes
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    8 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  8. Please be sure customers' time expectations are realistic. We're losing them after short waits.

    77 votes
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    under review  ·  7 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  9. Allow the expert to change back and forth between Chat Mode and Q&A Mode

    6 votes
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    1 comment  ·  Customer Happiness  ·  Admin →
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    Robert commented  · 

    Please!!! This would definitely help keep the customer confusion down as to whether or not the expert is actually online....

    Robert shared this idea  · 

  10. Allow experts to help each other in a public forum - improve accept rates

    17 votes
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    1 comment  ·  General » Question List  ·  Admin →
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    Robert supported this idea  · 

  11. What are some changes you'd like to see on the Question List?

    16 votes
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    26 comments  ·  General » Question List  ·  Admin →
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    Robert supported this idea  · 
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    Robert commented  · 

    I think chat room should only be available only if the customer is actually online and waiting, otherwise the default format should be Q&A and give the expert the ability to initiate chat if the customer is online.

  12. Upload file procedure is cumbersome, cannot be used by customers, often does not work,

    76 votes
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    10 comments  ·  General » Question List  ·  Admin →
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    Robert supported this idea  · 

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