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Customer Happiness

We’re always striving to improve the customer experience on JustAnswer, and we’d love to hear your ideas! What are your suggestions on how JustAnswer can increase customer satisfaction?

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How can we make customers happier?

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  1. We can make customers happy if the experts knew why the few were not happy

    There is a relist inaccurate, incomplete, to long, etc... Why. The word alone is rude and gains no ground in getting the problem solved. Opt outs I can see but we need to know why they did it. Refunds are ok but we still need a reason why. We cant learn from our mistakes if we are not told about them.

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    started  ·  Kayla Gesek responded

    Relist will not be an option on Pearl.com questions, so that’s a start – but, with the new feedback systems we’re testing out, we should be able to get you immediate feedback on how happy the customer is – and we’ll do everything we can to help them talk to you to sort it out before just leaving.

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