Block refunds if the customer has not replied or tried to make an effort in working with an expert ,
Block refunds if the customer has not replied or tried to make any effort in working with an expert, this will encourage more communication to solve their problem and hopefully weed out the people who abuse the system in getting free answers via the refund policy...
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Gary Rolfe commented
Some very good ideas here.
In a way, I'm glad I'm not the only one.
So many customers are abusing this system. I think the grapevine is the reason for more of this happening. Look at the customers feedback and join dates as example of come and go customers. -
Jay Duployen commented
After answering over 700 customers in 2 weeks and getting paid for only 100 of them, I would agree strongly that the system needs to change. I seem only get paid for 15% of the work I do
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Tim commented
agreed, so many people come and get a one paragraph answer and bail out because they have their answer, and know they can abuse the system, which we seem to be very happy to let them do so. For the most part we run a free service 75% of the time.
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LadyEsq commented
Thank you for this! I agree and I just posted about it. The money back guarantee is being used to get free legal and other types of advice and it's very disillusioning for the hard workers here. I suggest if they want their money back, let admin look at the answer and if admin agrees it's shoddy, then they can get their money back but if the person did a good, solid job of answering, the money back guarantee should not kick in. The rubric should change asap!I agree and I just posted about it.
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Susan Latta commented
I agree!
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Aussie commented
Im not sure what the exact refund policy is, but perhaps when a customer requests one, they should have a checklist to go through first,,,,
Example:Was your question informative and clear? Yes/No
Did you engage the expert in relation to your question (Required)? Yes/No
Have you applied for a refund through the Just Answer website previously? Yes/No
Perhaps there could be a no questions asked refund policy on the first instance, but limited after one refund (subject to approval by review from Just Answer management)
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Aussie commented
At least this way, they cant just read the answer and leave, they would have to make some kind of effort to work with the expert who took the time to answer the question to begin with. Im not saying that refunds should not be given, but the refund option should only be be made after a customer has engaged an expert in relation to their question. Hopefully this will weed out the people who read their answer and then run with their money via the refund policy without any communication whatsoever. This way, its not so easy to abuse the system.. make it part of the Just Answer Satisfaction Guarantee
1. Ask a question.
Enter your question, and create a user account.2. Name your price.
Place a refundable good faith deposit.3. An Expert answers, often within minutes, usually within a few hours.
JustAnswer will send an e-mail notifying you of any answer or request for information from an Expert.ENGAGE YOUR EXPERT AND REQUEST FURTHER HELP/ASSISTANCE IF REQUIRED (We take your satisfaction seriously)
4. Accept the answer.
Your acceptance pays the Expert and tells us you’re happy. If you got great service, consider adding a bonus.That’s all. We guarantee your satisfaction.