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LadyEsq

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  1. Change the rubric to the site (100% money back guarantee) because we work hard and too often customers are getting free legal advice!

    4 votes
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    1 comment  ·  General  ·  Admin →
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    LadyEsq commented  · 

    There are many similar posts here. Please vote for this so we can move this up. Thanks!

    LadyEsq shared this idea  · 

  2. A policy should be implemented that if a customer gives a positive rating and gives a bonus they are prohibited from requesting a refund

    5 votes
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    1 comment  ·  General  ·  Admin →
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    LadyEsq commented  · 

    Agreed! This is so wrong on so many levels.

  3. Experts should be able to appeal poor ratings directly to JA when they have made a resonable effort, but the customer cannot be pleased.

    78 votes
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    9 comments  ·  General  ·  Admin →
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    LadyEsq supported this idea  · 
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    LadyEsq commented  · 

    I agree and I just posted about it regarding the money back guarantee; similar issue. The money back guarantee is being used to get free legal and other types of advice and it's very disillusioning for the hard workers here. I suggest if they want their money back, let admin look at the answer and if admin agrees it's shoddy, then they can get their money back but if the person did a good, solid job of answering, the money back guarantee should not kick in. The rubric should change asap!

  4. Block refunds if the customer has not replied or tried to make an effort in working with an expert ,

    85 votes
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    7 comments  ·  General  ·  Admin →
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    LadyEsq commented  · 

    Thank you for this! I agree and I just posted about it. The money back guarantee is being used to get free legal and other types of advice and it's very disillusioning for the hard workers here. I suggest if they want their money back, let admin look at the answer and if admin agrees it's shoddy, then they can get their money back but if the person did a good, solid job of answering, the money back guarantee should not kick in. The rubric should change asap!I agree and I just posted about it.

    LadyEsq supported this idea  · 

  5. Rating Rating Rating

    55 votes
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    10 comments  ·  General  ·  Admin →
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    LadyEsq commented  · 

    I agree and I just posted about it. The money back guarantee is being used to get free legal and other types of advice and it's very disillusioning for the hard workers here. I suggest if they want their money back, let admin look at the answer and if admin agrees it's shoddy, then they can get their money back but if the person did a good, solid job of answering, the money back guarantee should not kick in. The rubric should change asap!

    LadyEsq supported this idea  · 

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