Jay Duployen
My feedback
7 results found
-
157 votes
An error occurred while saving the comment Jay Duployen
supported this idea
·
-
78 votesJay Duployen
supported this idea
·
-
8 votesJay Duployen
supported this idea
·
An error occurred while saving the comment Jay Duployen
commented
yes, why does it say it may be possible to turn a negative review around when there is no possibility of doing so?
-
4 votes
An error occurred while saving the comment Jay Duployen
commented
I agree, then negatives could be reviewed and if found to be unjust they could be stricken from the record and not affect an experts average rating. Which in turn affects your ability to work on the site as you can become restricted to less categories.
-
0 votes
An error occurred while saving the comment Jay Duployen
commented
I agree, then negatives could be reviewed and if found to be unjust they could be stricken from the record and not affect an experts average rating. Which in turn affects your ability to work on the site as you can become restricted to less categories.
-
1 voteJay Duployen
shared this idea
·
-
Block refunds if the customer has not replied or tried to make an effort in working with an expert ,
85 votesAn error occurred while saving the comment Jay Duployen
commented
After answering over 700 customers in 2 weeks and getting paid for only 100 of them, I would agree strongly that the system needs to change. I seem only get paid for 15% of the work I do
The current system for Feedback is very unfair, recently I received several negative feedbacks from customers who rated me badly, not because of myself or performance, but because of site itself and/or their ignorance as to the fact this is a paid service.
One customer was fed-up that they kept getting emails every time I responded to them and were confused as to what was going on and where to reply. They told me said they had enough and left me a negative feedback. I mentioned this to customer services whom I asked if they could review and remove the feedback as it was clearly aimed at their frustration with the site and not due any mistake by myself. I was told that there was no process to remove this and not to worry as other customers couldn’t see the feedback.
Another person suddenly discovered that this was a paid service, immediately was not happy and left me a negative. My main concern is the fact that this his has happened time and time again, I had several of these in the past 2 weeks and they have badly affected my average feedback. Because my average fell below a certain point I was removed from my main category “computers” and now get a fraction of the work I was before (probably 10%).
There has to be a process to review negative feedback upon request by the experts, otherwise the site is inherently unfair.