Susan Latta
My feedback
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7 votes
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6 votesSusan Latta
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8 votesSusan Latta
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1 vote
An error occurred while saving the comment Susan Latta
commented
What if Just Answer tossed out the whole 1-5 rating system and Experts are paid for their answer regardless. unless the customer writes into Just Answer explaining they want a refund, and then the Expert won't get paid. Make the customer be proactive if they want a refund rather than just disappearing.
The whole rating system is troublesome and creates question after question similar to yours, its caused us to report NCR's, Experts keep the moderator's busy answering our never-ending questions regarding the rating system, we are told that low ratings don't affect our overall scores. Just Answer's rating system something that uses up a lot of time for everyone without much benefit.
I'd like to see Just Answer reconsider the current rating system as it is or do away with it completely. -
2 votesSusan Latta
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2 votesSusan Latta
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86 votesSusan Latta
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161 votes
An error occurred while saving the comment Susan Latta
commented
1000 to 2000 is too high. I've been on here for several years and it will take me many more years to reach 500.
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1 voteSusan Latta
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11 votesSusan Latta
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5 votesSusan Latta
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1 voteSusan Latta
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4 votesSusan Latta
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0 votesSusan Latta
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0 votesSusan Latta
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16 votes
An error occurred while saving the comment Susan Latta
commented
I think there needs to be more specific categories for Home Improvement: such as Interiors and Exteriors, or Remodeling Interiors and Exteriors. If the customer doesn't have the option to select this then there aren't going to be questions surround these subjects, and there won't be enough questions for the interior experts to answer because customers don't know we have qualified individual to answer in those categories. In the 6 months I've been on here, there's only been a handful of questions directly related to my area of expertise, which is Interior Remodeling/Kitchens/Baths.
An error occurred while saving the comment Susan Latta
commented
Don't allow other experts to "steal" your question. I had worked 20-30 minutes working to answer a question, and while I was on another tab doing research and almost finished, and in a matter of a few seconds that I had failed to lock the question, I return to find that I've been locked out by another expert. This is just not right.
An error occurred while saving the comment Susan Latta
commented
The 5 minute locking is an issue for me, and think it should be at least twice as long, or completely removed. I don't understand why JA thinks 5 minutes is the best length of time. Is it to keep the experts "on their toes," or to keep them from going to the bathroom while replying to a question? or to get them to write faster? or to answer as quick as a Type A personality taking speed? I still don't understand the reasoning behind the limited 5 min locking. As an expert, if we've opened a question, we will provide a timely answer, not because of a lock button but because we are also seeking the payout. So the 5 min lock is an irritation, not a motivator.
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4 votesSusan Latta
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23 votesSusan Latta
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55 votes
An error occurred while saving the comment Susan Latta
commented
I agree!
Susan Latta
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78 votes
An error occurred while saving the comment Susan Latta
commented
I agree with all the all the experts below. Some customers, I think, have figured out the game and after giving a long informative answer, we don't hear back from them. Or the people that want you to just fix their microwave virtually , and it's a model that's no longer being sold, AND it had poor customer reviews. But they don't like it when they're told they need a new microwave.
The rating system at Just Answer seems like an old idea that needs to be updated.
What if the 1-5 rating system was completely ditched?
What if the Expert gets paid regardless. ...across the board.
However, only if the customer is unhappy with the Experts answer, they can request a refund after answering a few question, such as:
1) Explain in detail why you were dissatisfied with our service?
2) What could we have done differently to better your experience with us?
3) Will you come back to Just Answer if we can make your experience better?
I'm really tired of customers who get the answer they want and then disappear. Right now, Just Answer is set up to give the customer all the power by whether they rate, what they us at, and ruin our days when a customer rips us an undeserved negative remark.
Professionally speaking, Just Answer needs to take their power back to create less hassle for themselves and the Experts.
Susan