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Robert

← Expert Feedback for JustAnswer

My feedback

9 results found

  1. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    75 votes
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    13 comments  ·  Expert  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

    Robert shared this idea  · 

  2. Free Cookies.

    18 votes
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    4 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  3. Create an iPhone/android app! Make it easier to use and more availible

    28 votes
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    2 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  4. Do away with the subscription. To many customers do not know to press accept.

    40 votes
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    4 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  5. A feature that would allow a customer to "drag and drop" a picture directly into the chat box

    46 votes
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    2 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  6. Have a more efficient means to discourage experts from providing unacceptable answers.

    35 votes
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    11 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  7. Let customers know that they can continue with the expert even after they accepted.

    48 votes
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    3 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  8. A feature for attaching pictures that does not have confusing limitations

    71 votes
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    8 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

  9. Please be sure customers' time expectations are realistic. We're losing them after short waits.

    77 votes
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    under review  ·  7 comments  ·  Customer Happiness  ·  Admin →
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    Robert supported this idea  · 

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