Anonymous
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89 votesAnonymous
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An error occurred while saving the comment Anonymous
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The new tier system encourages quantity over quality answers and will ultimately lead to alienating customers as well as the experts it devalues. Over the years, my career positive feedback rating as a JA expert in the veterinary category is 99.7% so I resent not being paid in the highest tier level. It begs asking who actually is in the platinum tier. Moreover, I was already paid for over 90% of the questions I answered prior to this new system. I'm am perfectly content to be paid only for answers that receive a positive rating and/or an indication the customer was satisfied instead of being paid according to some mystery algorithm.
I previously enjoyed working for JA and interacting with clients as well as earning the added income. I refuse to focus simply on the number of questions I can check the answer box to and try to conform to some unknown standard just to make a subpar wage. JA should be most interested in holding on to experts that engage the client and spend time to provide a thorough and thoughtful response. That is what results in repeat business and expert retention. Please reconsider this model. Until it's changed, I won't be participating further and I am sad to say that.
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34 votesAnonymous
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Agreed the new tier system is NO BETTER. Things are only getting worse as far as compensating experts as far as I can see. Once again, I will no longer be a participating expert which is sad because I have a lot to offer clients and could be an asset to JustAnswer as well. I can live without the income and would rather do so than accept the pittance that is currently being offered. It's really laughable that JA thinks they can pay so little for a veterinarian's time. I hope any other expert reading this will boycott too.