The "new tier system" doesn't work for experts
The new tier system that is currently being implemented by JA seems very similar to the one rolled out in the fall of 2020, ineffective and unworkable. There is no feedback given to Experts about a "quality answer" and it is clear that we will still be unable to move up. After trying everything suggested by JA (following many calls and emails with JA representatives), the Expert is still unable to move up in the tier system.
Is JA trying to get rid of all of its experts on purpose?
Paying experts who hold doctorates to practice in their field $4 per question is unethical and a poor business model. It makes the company seem greedy and violates fair business practices. I would be surprised if it also did not violate labor laws.
Please revert back to the old model using customer ratings if you cannot come up with something better than the tier system. Although it had it's problems, at least it was not vague and unethical. $4 per question with no legitimate ability to move up is not a fair wage for an expert.
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Anon commented
Yes they are trying to get rid of experts I think. Anyone who wants to get paid more can go and they will get people happy at the average Silver level that basically 99% of us are on.
Imagine calling your doctor or lawyer for help and saying I'll give you 4 smackers (even $10) for your time. Someone with years of schooling beyond college. What an insult....
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Anonymous commented
Agreed the new tier system is NO BETTER. Things are only getting worse as far as compensating experts as far as I can see. Once again, I will no longer be a participating expert which is sad because I have a lot to offer clients and could be an asset to JustAnswer as well. I can live without the income and would rather do so than accept the pittance that is currently being offered. It's really laughable that JA thinks they can pay so little for a veterinarian's time. I hope any other expert reading this will boycott too.
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Anon commented
They don't want experts moving up to have to pay more out. They never had any intention of helping us make more, I never believed that for a second.
They did these tiers to being with to keep more of the question money as is. I know of not one expert who prefers tiers over the old way. Even the top earners in a category aren't making more- roughly around the same for nearly double the work. Mine is that way- around the same monthly amount but I have to answer a LOT more questions to make that mount than the old system. The site just got more questions answered paying out the same overall. Win-win for them. They aren't wanting experts to move up.
The email they send is utter useless garbage. Generic stuff you can read in the expert help section. Absolute generic useless garbage- like "engage your customer and answer follow-ups" WOW, what a new and novel idea! Everyone does that so that is meaningless. You can't force a customer to reply or converse with you either. Some want the answer and thank you that's it done.
If people weren't doing that they were bronze or lower anyway not talking to the customers. Nor does it say ay specific examples or exactly what in that blurb is the issue. It's a few generic blobs the use, that's it.
The same email blurb I got last week- word for word. It is generic bullcrap. They have no incentive to let experts make more so I'm not surprised at all. Making more is a pipe dream at this point.