Anon
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1 vote
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6 votesAnon
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commented
I would guess weekly is a ton more accounting. And dont know what their cost is to do the fund transfers with Hyperwallet (paypal was obviously free).
But every other week, like 99%+ of employers would be welcome. That is a typical pay schedule.
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2 votes
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commented
Problem is they dont care or want to hear it.
It is unfair to full time experts. Who has it easier? Someone who already does 30-40+ questions per day to do 150 more, or a part timer who does 5-10 a day?
Certainly not the person already doing it full time. It penalizes good experts and rewards the part timers to gobble up questions. Unfair from the start.
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1 vote
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commented
It's not just one category either. I answered 400+ questions per their whatever count in the last x days; I think it's 2 weeks average. So a high volume expert I would guess; it's a high volume category though too. Something like 30+ questions per day was my average.
I have to do 150+ more now somehow to meet our top level bonus which is basically an impossible level. Another 11 per day on top of that already high level. Not when most of the questions are now taken with people coming out of the woodwork for the bonus.
Someone who did 50-100 over that same 2-week prior period can now meet that easily and do 150 more. 200-250 over 2 weeks is simple (in my category specifically). That is still a low level to met over 2 weeks; only 15-18 questions per day.
It is totally unfair to the people who do the most for the site 365 days a year making them money. The high volume experts get screwed by this type of bonus.
The site doesn't care though. They do these to get rid of a large volume of questions before customers complain. not for our benefit.
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5 votesAnon
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commented
Fully agree. I don't remember the lame excuse for removing them to begin with which was only recently. Something like it doesn't matter just reply. Some nonsense explanation.
But trick- go into that user's profile and see all questions they asked. It will show the timestamp when they posted the question before you answer it (once you answer it you lose that and shows your reply as the last timestamp)
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8 votes
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commented
Yes they are trying to get rid of experts I think. Anyone who wants to get paid more can go and they will get people happy at the average Silver level that basically 99% of us are on.
Imagine calling your doctor or lawyer for help and saying I'll give you 4 smackers (even $10) for your time. Someone with years of schooling beyond college. What an insult....
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commented
They don't want experts moving up to have to pay more out. They never had any intention of helping us make more, I never believed that for a second.
They did these tiers to being with to keep more of the question money as is. I know of not one expert who prefers tiers over the old way. Even the top earners in a category aren't making more- roughly around the same for nearly double the work. Mine is that way- around the same monthly amount but I have to answer a LOT more questions to make that mount than the old system. The site just got more questions answered paying out the same overall. Win-win for them. They aren't wanting experts to move up.
The email they send is utter useless garbage. Generic stuff you can read in the expert help section. Absolute generic useless garbage- like "engage your customer and answer follow-ups" WOW, what a new and novel idea! Everyone does that so that is meaningless. You can't force a customer to reply or converse with you either. Some want the answer and thank you that's it done.
If people weren't doing that they were bronze or lower anyway not talking to the customers. Nor does it say ay specific examples or exactly what in that blurb is the issue. It's a few generic blobs the use, that's it.
The same email blurb I got last week- word for word. It is generic bullcrap. They have no incentive to let experts make more so I'm not surprised at all. Making more is a pipe dream at this point.
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1 vote
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commented
I've raised this issue and the site doesn't care. We can get 200 unfair negative ratings a week and they just don't care how fair it is or not.
I have in the tens of thousand of questions done for the site and somehow now have over 90 1-2 star negatives in the last 3 months; averaging over 1 per day. When I have only 286 for 2 full years prior grand total; 286 in 730 days. 286 out of 17-18,000 questions. Stll 1/3 the rate basically of getting negatives in the old system.
When you force experts to answer the nonsense questions you hav eto deal with crazy people who are irrational.
All I get is corporate speak we are considering other policies yada yada; that was months ago and zero change.
While it doesn't affect pay anymore it is discerning and depressing to get negative ratings with zero reply from the customer or as to why. They can just mash negative and move on hurting our expert score.
The expert score should simply not be a thing and then problem solved. No ratings at all either way if pay is by the completed question and algorithm.
OR make the customer state why the negative was left and let us address it or challenge that with the site. Our score should not be hurt by vindictive people not hearing what they want to hear with no way to challenge that.
But alas the site doesn't care as it doesn't hurt their bottom line.
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11 votesAnon
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commented
The changes were for the site's benefit, not ours. They get more questions answered now and payout less per question. Win-win for them.
I know of no one above silver, although I heard of 1 or 2 people (can't verify). Platinum is only a few people site-wide. It seems like a carrot and stick scam to keep working when it's never really achievable.
The expert score has nothing to do with customer 1-5 stars (allegedly). But the algorithm is a poor substitute since it can only gauge words and we all have different styles. It also can't interpret context. It does not factor in customer satisfaction at all which makes zero sense since that is the goal of the site.
ALLEGEDLY we will be getting more insight into the expert scores and how to improve n the coming weeks. And the actual scoring revamped a bit (no details now, just say easier to get higher levels although I doubt it). I don't believe anything will substantially change though honestly.
It has become volume work now to make the same money- more work for the same money. Give the best answer you can in a few minutes and move on. That is what the site has left us with to worth with. Ther is no possible way to give the same time and effort for nearly half the pay, it's realilty.
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4 votes
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commented
They didn't do the new model for us, they did it for them. More questions answered, less paid per question, harder to track earnings. Win/win/win for them!
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commented
That' the idea! Work more, pay less, make it too confusing to track.
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10 votesAnon
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commented
It's been raised to anyone who will hear; including people higher up as an issue. They know.
For some reason, they will not change it. They simply don't care since it's not their time lost.
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4 votes
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commented
It is the same for all categories- lawyers and a few others. They don't care. Win-win for them to get more questions answered at less per question. It appears their attitude is don't like it then leave...
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6 votes
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commented
It is the same for all categories- lawyers and a few others. They don't care. Win-win fr them to get more questions answered at less per question. It appears their attitude is don't like it then leave...
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1 vote
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commented
The problem is they simply do not care. They are paying each expert less and more BS questions being answered to avoid refunds. It is a win-win system for them money-wise, so they are not going to change it.
And their attitude appears to be to ignore everyone and if you don't like it leave. They will just hire new experts to fill the gap.
They don't care about us long-standing experts; it is just reality hitting here they are just another big company who doesn't care about its workers.
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1 vote
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commented
I agree I've already complained many times to support about this. The opt-out button should be gone.
Some days I get none, but some I get sometimes 1-2 in a day I spent a lot of time on and opted out without any reply just because and not paid. That is totally unfair.
If the customer wants a 2nd opinion they should ask a 2nd opinion question in. The opt-out button has no place.
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3 votes
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commented
Agree far too any 1 Chapter long ramblings without a question to answer. The automatic system should be asked what is their question flat out so we know what to even be researching.
Also a time limit on questions, maybe 30 min of discussion; and the expert can mark the question closed. That is more than reasonable for the new pay scale. Customers come back a week later and want more and more time in the same question and that is unfair. We need a way to have those closed so tey don't keep popping back up. After a week or more, a new question is warranted.
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9 votesAnon
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commented
Agree this is INCREDIBLY frustrating and a waste of time. At least in my section, even filters haven't worked in a while. Request Center has been broken for a while now.
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18 votesAnon
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commented
Unfortunately, the reality is they simply don't care. The less payout per question, and more answered total, the better for them. They don't care if it is fair for experts clearly and not willing to listen to any real feedback or offer any help.
I don't know anyone in gold let alone platinum. It's a stick and carrot that we will never get.
Their attitude appears to be that anyone who complains can leave and they will find new people who need money. They are already on a hiring spree of new experts. The writing is on the wall really that they are ok losing their long-standing full-time experts. Although none of the new have picked up the ball in any volume, so they may just be hurting themselves in the long run.
I suspect nothing will change until there is a load in the queue not getting answered and people start getting angry and seeking refunds.
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23 votes
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commented
The site doesn't care about our opinions let's face reality. They aren't listening as NO expert I have spoken to likes the tiers and unknown algorithm.
But less payout to experts and more questions answered- win/win for them.
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commented
Fully agree!
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14 votesAnon
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5 votesAnon
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I think the proposal was the site pay out $1-2 to have experts from other categories review questions. Not the expert give up anything.
But realistically the site isnt going to pay out more per question; that is why tiers started to begin with. More questions, less pay per quesiton. The site doesnt seem to care about quality answers in reality but volume now. Keep people from getting refunds not getting any answer.