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frederick S

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  1. here is a bug

    4 votes
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    2 comments  ·  Bugs » Chat  ·  Admin →
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    frederick S commented  · 

    lmao Mike

  2. Add timestamps to chat discussions on each line

    17 votes
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    0 comments  ·  Expert  ·  Admin →
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    frederick S shared this idea  · 

  3. Use a feedback system like adwords. It can include a stars instead of radio buttons.

    11 votes
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    0 comments  ·  Expert  ·  Admin →
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    frederick S supported this idea  · 

  4. Please be sure customers' time expectations are realistic. We're losing them after short waits.

    77 votes
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    under review  ·  7 comments  ·  Customer Happiness  ·  Admin →
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    frederick S supported this idea  · 

  5. I would like to receive an email notification for each refund and also a reason from the customer for the refund.

    535 votes
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    11 comments  ·  Expert  ·  Admin →
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    frederick S supported this idea  · 

  6. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    75 votes
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    13 comments  ·  Expert  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

  7. Tmes are hard instead of getting paid once a month how about twice a month for awhile?

    392 votes
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    under review  ·  43 comments  ·  Expert  ·  Admin →
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    frederick S commented  · 

    Mike Hannigan - now there is a good suggestion!

  8. Put customer feedback score/count on the question page

    4 votes
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    0 comments  ·  Expert  ·  Admin →
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    frederick S shared this idea  · 

  9. Solicit feedback from experts before implementing changes that affect us

    88 votes
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    3 comments  ·  General  ·  Admin →
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    frederick S supported this idea  · 

  10. Allow experts to help each other in a public forum - improve accept rates

    17 votes
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    1 comment  ·  General » Question List  ·  Admin →
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