General
Hi Experts! We love your ideas!
Please share your ideas here so we can continue to make the site better for you.
Note that we may not be able to fulfill all requests, but we’ll try our best to do what we can. Please keep the conversation to potential ideas and positive/constructive comments. Lounge rules apply.
270 results found
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1 vote
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make it possible to know when the customer/Expert is typing.
I think it would be useful to know when the other person is typing. This would allow Experts to know if their customer still needed help (vs. moving on to the next customer) and would also allow customers to see that their Expert was working on communication with them.
1 vote -
More Options For Customers
Customers for writing jobs should have options to select when a job is due, how many pages or words, and the time and time zone in which it is due. Every single job I have to ask these questions. It's annoying.
1 vote -
get another category for automotives called "Aftermarket add-ons" this will cover NON STOCK equipment on the cars like alarms, radios et
This should allow more questions to be taken and answered that would normally NEVER get any attention.
1 vote -
Pay experts by percentage and reword satisfaction on website
Our website needs to redefine "completely satisfied" or reword it as "fully address the question". The customers feel that they disagree because they do not hear what they want to hear. As tax expert, we cannot lie. They want us to say that this and that should be fine and non taxable. We say no. Then, of course they are not satisfied based on our website definition. So, they don't grade us as satisfied. So, we don't get paid because our website thinks that we must have not have fully addressed the question. Then, we are not paid. We need…
1 vote -
Please cancel the $3 promotion
I see many posts where students state that they have paid $3 to unlock solutions and after they make the payments, they find that the solution is not there. Please suggest to management to cancel this $3 promotion (at least in the HW categories) because many times the problem the student is asking is a long one and no expert would be willing to provide a $50 solution for free. Please please consider that.
1 vote -
Consider eliminating the minimum $5 charge for call offers we are allowed to make to customers.
I would truly like to see the $5 minimum up-charge for a phone call eliminated for times when I choose to offer a call to a customer. I know that some customers cringe at the up-sell and view my offer as insulting rather than a desire to truly best help them with their questions and issues.
Now, especially with new customers I can see a real potential benefit to experts being able to offer them a call for the price-point that they have chosen for only a question. Most customers with whom I speak are very thankful and impressed with…
1 vote -
Customers are often elderly or not computer saavy and are not able to follow the Add Files instructions for photos. I know that the CS is no
Customers are often elderly or not computer saavy and are not able to follow the Add Files instructions for photos. I know that the CS is not willing to forward to us anymore through support@justanswer.com in these cases. Emailing photos are the only way some customers are willing to continue. Rather than be a complainer, I'd like to be solution-oriented. Would it be possible to implement a site-owned read-only expert email for each expert that wants one so that customers can send photos direct to the expert? I'm sure that if it doesn't exist, some smarty there can create it.
1 vote -
Multiple Experts in a Q & A get more control as to when they're ready to be rated.
Hello, there is a feature with the chat window that seems to put Experts that are participating in a "multiple Expert" exchange with the Customer to a disadvantage.
It is that when a previous Expert clicks the "rate me" box, successive
experts are at risk of a negative rating because they cannot control the timing in which they are ready to be rated. Thus the later Experts are at risk based on the Customer's potential negative experience from previous Experts' comments.As such, I think it makes sense that rather than a previous Expert's click on the box affecting successive…
1 vote -
1 vote
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a central email
Sometimes customers want to email me something from their cellphone cause they don't know how to upload videos to youtube or upload other flles to file sharing sites but I always tell them we experts are not allowed to give out our personal emails, so how about a justanswer email account that customers can email or upload to?
1 vote -
Revise the Show Notifications feature
I am trying to use the "Show Notifications" feature. As I understood the feature description, it was to help us get to new questions more quickly.
Unfortunately,, old questions pop-up multiple times with the new questions blocking my attempt to answer a question I am trying to finish to get to the new questions. I can see where notifying us of new questions has its advantages but it is counter-productive to get all these notices about old questions that are still available. As I said, I do like notifications of new questions and new customer responses to questions I am…1 vote -
Automotive Low accept rates
Since automotive questions don't have defined answers like most other categories. Automotive is more of a "Diagnostic service" then a Q&A service. Thus a customer is only going to be satisfied "IF" you can fix their car in this virtual fashion, which is quite challenging. We do provide a good service with premium information and thus payment should be mandatory for Automotive... You will lose all your good talent under the current system as your customers abuse the system badly.
1 vote -
Appeals Procedure / Review Process for Negative Feedback
The current system for Feedback is very unfair, recently I received several negative feedbacks from customers who rated me badly, not because of myself or performance, but because of site itself and/or their ignorance as to the fact this is a paid service.
One customer was fed-up that they kept getting emails every time I responded to them and were confused as to what was going on and where to reply. They told me said they had enough and left me a negative feedback. I mentioned this to customer services whom I asked if they could review and remove the…
1 vote -
open up a phone or live discussions between experts and support staff as we do with our customers , so we can comunicate quicker.
As issues apear every day dealing on so many vast issues on so many different fields this would help keep us all on the same page and prevent issues before they happen in the future.
1 vote -
bring back the work out shirts for the wheel
free advertisement for the site, and so comfortable to work out in!
1 vote -
Experts should dispute ratings because often times customers expect something for nothing and when not acquired they purposely rate negative
Experts should dispute ratings because often times customers expect something for nothing and when not acquired they purposely rate negative...just to spite. or they rate negative so they don't have to pay... why add insult to injury. if we are not going to be compensated for our time, then we should at least be able to redeem ourselves by having an invalid rating removed. Sometimes or oftentimes people just will not rate you and go away never to return to the question in attempt to not compensate us for our time. That is a separate matter. but as far as…
1 vote -
Increase the standard lock to one hour please
When a customer has a request for a particular expert, that expert should have at least one hour to respond
1 vote -
Email expert when refund is given
Experts should receive an email when the customer is refunded.
The way experts find out about refunds right now doesn't work. You close the question so the expert can't reply, and then we have to go to the earnings page to confirm it was refunded.
When a customer accepts remote assistance and the expert fulfills this, we are blind to when the customer is given a refund when the remote assistance is still ongoing.
Example I'm remoted into a customer's computer working on an issue, its taking longer than normal and the customer calls in to get a refund. I'm…
1 vote -
change Pear's replies to a different color.
It wouldbe nice if Pearl's text was a differen color from the clients. That way it'd be easier to filter between her dialogue and get to the meat of a question.
1 vote
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