Email expert when refund is given
Experts should receive an email when the customer is refunded.
The way experts find out about refunds right now doesn't work. You close the question so the expert can't reply, and then we have to go to the earnings page to confirm it was refunded.
When a customer accepts remote assistance and the expert fulfills this, we are blind to when the customer is given a refund when the remote assistance is still ongoing.
Example I'm remoted into a customer's computer working on an issue, its taking longer than normal and the customer calls in to get a refund. I'm still remoted into the customer's computer fixing the issue when the refund has already been given. I'm working for another hour or more for free.
You keep doing tests and trial runs for various remote assistance tweaks, but you're willing to refund a customer and then let an expert waste hours troubleshooting an issue for free.
You email the customer when they receive a refund, why do you not email the expert?