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Michael

← Expert Feedback for JustAnswer

My feedback

9 results found

  1. Experts should be able to appeal poor ratings directly to JA when they have made a resonable effort, but the customer cannot be pleased.

    78 votes
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    9 comments  ·  General  ·  Admin →
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  2. A pop up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.

    157 votes
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    21 comments  ·  General  ·  Admin →
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    Michael commented  · 

    I think the process of refund is riding on the back of the expert who provides, their time and expertise. Just Answer must show some restraint and resist customer abuse when a correct answer is given and implemented. The Experts must have a chance to defend their answers, or work with the customer until a solution is clearly achieved or agree with the refund.

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    Michael commented  · 

    I think the expert must be included in the refund process and provide input when the customer is abusing the refund process. The customer should not get a refund after receiving a correct answer.

  3. Charge customers who refuse to rate or correspond after getting their answers.

    1 vote
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  4. replace the Remote Support confirmation page with a button in My Requests page

    1 vote
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  5. Automate Remote Support download, installation and execution process after confirmation of Remote Support service

    1 vote
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  6. Block refunds if the customer has not replied or tried to make an effort in working with an expert ,

    85 votes
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  7. Positive Ratings NON-refundable

    8 votes
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  8. Clients requesting a refund.

    5 votes
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  9. Email expert when refund is given

    1 vote
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