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K. Lane Mullinax

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  1. Create a mandatory training session for new Experts outlining the what to do and what not to do when answering questions.

    75 votes
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    13 comments  ·  Expert  ·  Admin →
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    started  ·  Kayla Gesek responded

    We’re happy to report that this is under way! We’re currently doing more than ever before to support a smooth transition into the community – we’ve created a handbook, introductory webinars, telephone outreach within the first 3 weeks of admittance, and an email series that explains the inner workings of the site (including things like reports, buzzing, overposting, and more).

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    K. Lane Mullinax commented  · 

    It would seem that built into the system is the idea that answering quickly has value. (If not why does one need to lock a question for a limited amount of time?), I would submit that it does, ... that answering quickly has value.

    It seems that some experts feel that once they have asked an "asker" for more time that the question is somehow "off limits." O think that this is wrong. If the site wanted that t0 be the case (an not unrelated to that, or if it wanted "askers" to be able to ask questions directly of experts) they would have built the site that way.

    I would recommend that the site get back to it's original premise, that questions answered quickly are the best and that askers should be able to select from more than one answer.

    Otherwise, the site just becomes nothing than a broker for self-proclaimed experts.

    And finally, the customer will continue to determine where value resides ... and many times that is in a quick, accurate, easily understood answer ... AND SOMETIMES it's in giving them enough info and guidance to help them figure it out for themselves (that's the way Socrates would have done it).

    Please clarify this.

    Thanks
    Lane

  2. Tmes are hard instead of getting paid once a month how about twice a month for awhile?

    392 votes
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    under review  ·  43 comments  ·  Expert  ·  Admin →
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    K. Lane Mullinax supported this idea  · 

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