General
Hi Experts! We love your ideas!
Please share your ideas here so we can continue to make the site better for you.
Note that we may not be able to fulfill all requests, but we’ll try our best to do what we can. Please keep the conversation to potential ideas and positive/constructive comments. Lounge rules apply.
270 results found
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Provide a simple email or text method for photo upload.
Right from the start. In Appraisals, we need photos the majority of the time, but customers cannot easily navigate the photo upload, so they disappear. If we could say RIGHT FROM THE START "you can email them to *** or text them to ***," we'd keep them. But once they try to navigate the upload, we lose them and then never come back.
1 vote -
Phone request notification
We should get notified when one of our customer requested a phone call
Right now if you`re not on that page there is no way of knowing that beside the request center page after 5 minutes of the requestIt should be just like a standard post with the same notifications
1 vote -
1 vote
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Stop dual catting questions.
I totally understand JA's desire to get questions answered as quickly as possible, but at what cost? Someone's life?
What good does it to to dual cat questions where completely unqualified people can just post anything they want?1 vote -
being able to delete content on closed by moderators
hi there.
id like to submit a request for a policy change or at least get some feedback.
I have noticed that some people have figured out how to abuse the system.
ll they have to do is have moderator close the question and they basically got their answer for free.
Id like to be able to remove attachments like wiring diagrams (which i have to pay for) because they wiill still be able to access my diagrams even if the moderator closes the question.
so basically all the info they need is on there for them to download for…1 vote -
move the reply button to the left side or add another reply on the left side.
Since the new format when I have the browser in half screen mode to the left side of my monitor and have another browser open on the right side of my monitor I cannot reply to the customer without opening full-screen and having everybody see the dollar amounts where I work. I like keeping things incognito and when in half screen on the left side of my computer monitor I can scroll down so the just answer disappears and only the customer questions show up with the reply button right there now I have to go to full window then…
1 vote -
Simplify the vet/pet categories
Suggestion by Dr.MichaelSalkin: I suggest that the category list be elaborated in the following manner so experts need not recategorize as often as we currently do:
Pets - fish, rat, mouse, guinea pig, hamster, gerbil, chinchilla, ferret
Large animal vet - cow, sheep, pig, goat, llama, alpaca1 vote -
Let experts display questions by price, not time.
Let experts display questions by price, not time posted.
1 vote -
There needs to be a more visible "Enter personal contact info" here button
Customers still have the hardest time knowing where to put it when you ask them to...please put it in the blue box/area below that says "Enter contact info"
What do they do...slap it in the chat channel 90% of the time
Simple fix = make a Blue Button that they can click on with the verbiage on it "Personal Contact Info"
Done...Fixed...ez pz...hope JA is actually listening to the best Experts here taking their time to post all this stuff...and we aren't all just doing this in vain...fix the world from top down...that is the ultimate ANSWER
1 vote -
More UserVoice allotted votes increased to 30 instead of a measly 10
I don't know about you guys...but I have plenty of issues here
...and I need way more than 10 votes to cover it...especially that you can't recover you votes until the suggestion clears the queue...and by the looks of it...NO ONE is looking at this anymore or clearing queues or even listening to us possibly
So...give us an initial 30 votes to distribute instead of just 10...thanks
1 vote -
The "Secure Remote Session" popup needs an overhaul
1) Remove "Secure Remote Session" option to ALL experts once a session is Satisfied
What will be considered sufficiently satisfied can be debated later (3-5 stars)
2) The auto-pop up that annoys the customer right away about $39 puts the Expert on bad footing with the customer before the conversation even starts...I recommend replacing the auto-pop up with a "button" that the Expert can click when they have determined themselves that a "secure remote session" would actually be advantageous (Experts are smart enough to give quality advice...but not capable of determining when to use this tool?...come on JA get with…
1 vote -
Allow us to add markers on our active list
The ability to mark or identify questions on our active list by applying flags or colors for questions. We may want to pay more attention to certain questions.
1 vote -
Tell customer the offers are website generated , not by expert
I was posting that information up front about me not having control over those but they could still use it if they wanted it
Was told to remove that and now customers are walking out angry at me
Was fine prior with the info ahead
Please setup some sort of info about the offers so that they know its from the website ??!!1 vote -
time or marker on the chat to indicate that the client has viewed my reply
Is there anything in the pipeline on possibly placing a time or marker on the chat to indicate that the client has viewed my reply? Long ago before the site was redesigned, there was a timestamp on the customers last view. It would be nice to know if a client even sees my replies. It seems after my last phone chat that the customers use a couple of means to chat. One said she uses email, the other say the phone messages. It really gets confusing as to when they see me and the time it takes for them to…
1 vote -
make it so we don't have to scroll through categories to miscategorize questions.
When I want to miscat a question, I have to scroll through the list of categories to find what I want. It would save us time if we could type the first letter of the category we are looking for and the system would go to the categories that start with that letter. For example, if I want to miscat something in Canada Law, instead of scrolling to find Canada Law, I can hit the letter "C" until Canada Law is highlighted for me to choose it. Should be an easy fix.
1 vote -
Translate special characters
Can the software developers at Just Answer please correct the translation of special symbols that are read in from customer questions so that they are displayed and exported correctly? This is a back office issue that is inconvenient for the experts.
The special symbols display correctly on the PQA, but they do not export correctly into a .csv file, and they do not show correctly on the Premium Service Request page.
1 vote -
1 vote
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Automate Remote Support download, installation and execution process after confirmation of Remote Support service
The number of senior clients with no computer knowlege has skyrocketed. I get at least three clients who do not understand what link or clicking it means, They do not know or cannot find the downloaded Elsinore client file and cannot follow instructions to install it. They simply require something elementary done on their device. I lose that income by giving up after struggling for an hour. Streamline the Remote session process by which the Elsinore .client to automatically download get installed and executed once the customer has confirmed their desire for the Remote Support service.
1 vote -
replace the Remote Support confirmation page with a button in My Requests page
I suggest to replace the sometimes working Remote Support confirmation page with a clickable button in My Requests page. The button gets enabled when customer requests a remote support and the expert can click it when the service is provided reducing the needs for visiting the page multiple times and other mistakes.
1 vote -
1 vote
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