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  1. go back to the Old Payment Model in the Tax category.

    4 votes
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    3 comments  ·  Expert  ·  Admin →
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    Anonymous commented  · 

    Under the old system, I had a 99.6% acceptance rate. My average payout per question was $17.00.

    Under the new system, my customers are still happy with my answers, I receive bonuses, and my responses are as thorough as they have always been. BUT my payout rate is $10.00.

    Although I always respond and click complete my answer rate has fallen to 99% without explanation. My quality rate has fallen to 4.17. I have implemented the recommended techniques and yet my score keeps falling.

    My main goal has always been to provide a complete answer to my customers. It is very difficult to justify the time needed to respond fully at only $10.00 per question.

    I believe that the quality rating is arbitrary and is not based on the actual quality of the answer. The customer's experience counts for nothing.

    I have lost over 30% of my income simply because the algorithm judging my responses cannot account for the actual value of the response to the customer.

    Anonymous supported this idea  · 

  2. The new payment model is unfair to experts

    11 votes
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    2 comments  ·  Expert  ·  Admin →
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    Anonymous shared this idea  · 

  3. A pop up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.

    157 votes
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    21 comments  ·  General  ·  Admin →
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    Anonymous supported this idea  · 

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