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Angela

← Expert Feedback for JustAnswer

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  1. Experts should be able to appeal poor ratings directly to JA when they have made a resonable effort, but the customer cannot be pleased.

    78 votes
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    9 comments  ·  General  ·  Admin →
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    Angela supported this idea  · 
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    Angela commented  · 

    I agree, and so does many others who have commented on this matter in the past. When an expert receives a poor rating...the expert is the one that does not get paid...There are many times when customers want you to tell them what they want to hear and NOT the truth. I am not here to pacify the customer, but to provide them with accurate information. If a poor service is warranted, I accept it gracefully, however, for the poor ratings that are not, something definitely needs to be done about those.

  2. Place a 10 hour exclusive lock on questions answered after 9:00 p.m. PST in order to give the original expert time to respond...

    1 vote
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    0 comments  ·  General  ·  Admin →
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    Angela shared this idea  · 

  3. Close some threads to the public.

    114 votes
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    6 comments  ·  Expert  ·  Admin →
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    Angela supported this idea  · 
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    Angela commented  · 

    I agree with Kelly's ideal...all answers on Google and other search engines, should be locked until the person pays some kind of fee to view them. Let's say $8. Of that $8, of course 50% should go to the answering expert and Pearl/JA gets the other 50%. There should be another report set up for internet answers only. Any computer savvy person can easily find our answers via different search engines, especially Google. JA/Pearl is GIVING away way too much information to the general public via the internet search engines. Another option is showing 2-3 lines of the answer as a teaser. If a person wants to see the full answer, then they have to pay to view the full answer. Charging $8 is more than reasonable for valuable information.

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