Bring back the old chat - at the moment you can click on a chat icon and a lot of the time the customer is offline - how can they chat if they are offline!! - Also I don't think you should be able to go into a chat without the customer accepting - at the moment if they are not offline most of the time they are waiting and you can type and type but the customer won't reply. Obvioulsy they must have just left the page open and gone away from there PC. The old chat that was used on this site a year or two ago never allowed this to happen.
Janet Smith
Bring back the old chat - at the moment you can click on a chat icon and a lot of the time the customer is offline - how can they chat if they are offline!! - Also I don't think you should be able to go into a chat without the customer accepting - at the moment if they are not offline most of the time they are waiting and you can type and type but the customer won't reply. Obvioulsy they must have just left the page open and gone away from there PC. The old chat that was used on this site a year or two ago never allowed this to happen.