448 results found

1. Allow customers to view answers confidentially without it being posted on Google or search engines.

   I worked extensively on an answer for a customer, posted the answer and before they were able to view it, it had already been downloaded by SOMEONE ELSE and turned in. The customer was very angry and I had done custom work with no recourse. It is unfair to the client who has paid and should have first priority and to the expert who has worked extensively for answers to be taken by a third party who had paid $3 to JA for a $100 question.

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2. Auto Accept on responses such as "Thanks very much for you help, it worked"

   Many of my customers in the past have been very happy with my help and have acknowledged that the answer did actually work. However they did not use the term "I accept your answer" nor did they ever return to click accept, therefore I never got compensated. I am not entirely sure how this can actually be implemented, but this is the basic idea.

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3. Remove prompt to rate answer when switching to Q and A

   Sometimes I just do not want to use Chat anymore and when I switch to Q and A there is a post that says to Rate Answer. I do not want this since it gives the customer the impression that the session is over when it is not. I have received negative ratings because of this problem. Just make a post that says that the expert switched over to Q and A and to continue the conversation.

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4. Phone consultations

   Be able to direct someone over the phone. Sometimes as a electrician we need the customer to shut off all electricity to the house and we lose them, or they do as instructed and never come back and rate because their power is back on and why bother getting back online. Sometimes it's easier to talk with someone.

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5. Shorter Immunity times in Veterinary and Pet Categories.

   In Vet, Dog Vet, Cat Vet, as well as, Dog, Cat, and Vet, there are almost always over 5 experts logged in at any given time. When a question goes 10 minutes, even 7 minutes, with no response, you know there is a problem with the question. This is common when the customer states in the question that they have no money, they question is several paragraphs long, or when the write something disparaging about vets and charges to begin with. Best to shorter the immunity timer. Might help for a few more questions to be addressed in a timely fasion.

   In Vet, Dog Vet, Cat Vet, as well as, Dog, Cat, and Vet, there are almost always over 5 experts logged in at any given time. When a question goes 10 minutes, even 7 minutes, with no response, you know there is a problem with the question. This is common when the customer states in the question that they have no money, they question is several paragraphs long, or when the write something disparaging about vets and charges to begin with. Best to shorter the immunity timer. Might help for a few more questions to be addressed in a timely… more

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6. Stop using opt out when a moderator is telling a client to wait for an expert. That is confusing to experts who may pass on this thinking ay
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7. Excahnge rates update for USD/GBP

   Could one of the admin team advise when the US / GBP exchange rates were last updated? Rates look to have been pretty static for a long time now and there has been a pretty significant slide of the US dollar against the pound over the last year

   Current exchange rate Peal/JA appears to be using is something like 1.43USD/1GBP as compared to the wholesale rate of 1.64USD/1GBP which following the slide is quite adrift of the market even factoring in bank fees on exchange.

   I recall seeing a post a long time ago that exchange rates are updated manually by JA from time to time rather than dynamically. Could the rates be updated to something nearer to the actual exchange rate - coupled with Paypals own exchange rates we have to pay on the monthly payment we're feeling the pinch a bit on exchange rates.

   Look forward to hearing

   Josh

   Could one of the admin team advise when the US / GBP exchange rates were last updated? Rates look to have been pretty static for a long time now and there has been a pretty significant slide of the US dollar against the pound over the last year

   Current exchange rate Peal/JA appears to be using is something like 1.43USD/1GBP as compared to the wholesale rate of 1.64USD/1GBP which following the slide is quite adrift of the market even factoring in bank fees on exchange.

   I recall seeing a post a long time ago that exchange rates are updated manually… more

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8. Stop the automatic remote assistance prompts

   The automated remote assistance prompts are really problematic with customers. They interfere with the beginning conversation flow. I can't tell you guys how many times I will get a "NO" (this is them responding NO to the remote assistance prompt) from the customer right at the beginning of a conversation before it is even clear that a remote will be appropriate. It creates ill will right up front in the conversation.
   I think you can rely on your Experts to know when a remote is required and submit the offer accordingly.
   It is my opinion that you will see an instant decrease in resolution time and increase in customer satisfaction. I believe that it may also increase the per session billing rate if there is some flexibility on charges to remedy what may sometimes be a prolonged remote session to achieve customer satisfaction.

   The automated remote assistance prompts are really problematic with customers. They interfere with the beginning conversation flow. I can't tell you guys how many times I will get a "NO" (this is them responding NO to the remote assistance prompt) from the customer right at the beginning of a conversation before it is even clear that a remote will be appropriate. It creates ill will right up front in the conversation.
   I think you can rely on your Experts to know when a remote is required and submit the offer accordingly.
   It is my opinion that you will see an… more

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9. Pay experts once a week, not monthly.

   This would make experts work harder and answer more questions.

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10. Let the expert get paid immediately for every question answered!

    Especially if they have gone back and forth with the customer for more than one sentence Then if the customer complains they are not satisfied with their answer, let it go to peer review. Set up a peer review system whereby every expert can rate some of the "not satisfied" answers of other experts in their category but pay them $1 of the $5 deposit for each review done. We need to be compensated better for our time. I don't have time typing answers for hours and not get paid for the effort. The site would more experts answering questions for everyone if the system was more fair.

    Especially if they have gone back and forth with the customer for more than one sentence Then if the customer complains they are not satisfied with their answer, let it go to peer review. Set up a peer review system whereby every expert can rate some of the "not satisfied" answers of other experts in their category but pay them $1 of the $5 deposit for each review done. We need to be compensated better for our time. I don't have time typing answers for hours and not get paid for the effort. The site would more experts answering questions… more

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11. The "new tier system" doesn't work for experts

    The new tier system that is currently being implemented by JA seems very similar to the one rolled out in the fall of 2020, ineffective and unworkable. There is no feedback given to Experts about a "quality answer" and it is clear that we will still be unable to move up. After trying everything suggested by JA (following many calls and emails with JA representatives), the Expert is still unable to move up in the tier system.
    Is JA trying to get rid of all of its experts on purpose?

    Paying experts who hold doctorates to practice in their field $4 per question is unethical and a poor business model. It makes the company seem greedy and violates fair business practices. I would be surprised if it also did not violate labor laws.

    Please revert back to the old model using customer ratings if you cannot come up with something better than the tier system. Although it had it's problems, at least it was not vague and unethical. $4 per question with no legitimate ability to move up is not a fair wage for an expert.

    The new tier system that is currently being implemented by JA seems very similar to the one rolled out in the fall of 2020, ineffective and unworkable. There is no feedback given to Experts about a "quality answer" and it is clear that we will still be unable to move up. After trying everything suggested by JA (following many calls and emails with JA representatives), the Expert is still unable to move up in the tier system.
    Is JA trying to get rid of all of its experts on purpose?

    Paying experts who hold doctorates to practice in their field… more

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12. It would be really great if the legal subcategories were alphabetized within the legal category. There are now about 15 subcategories that a

    It would be really great if the legal subcategories were alphabetized within the legal category. There are now about 15 subcategories that are ordered according to the date established. Alphabetical ordering of these subcategories would make miscatting much faster for me.

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13. Give Experts a place to save notes for each question

    Would it be possible to create a Notes section for each question that would allow active Experts on the question to save their own personal notes to? For example, I'm working on a question right now where it's still in Chat mode, but the customer is offline. I have requested some more information, and I have done some research so I can respond quickly based off of their response to my questions. I have 4 tabs open in my browser with relevant info, but it would be nice if I could save those 4 URLs & my thoughts to this question in a Notes section that is not visible to the customer. Then when the customer responds I could just reference my notes and reply quickly. Then, if the Expert opts-out, there could be an option to provide their current research to the next Expert or delete their notes. Or just leave it by default and the next Expert(s) has the option to view previous research. I don't typically work on very many questions simultaneously unless the customer is offline, in which case this would be very helpful in keeping track of the questions and responding quickly and accurately.

    Thanks for your time and for taking this into consideration!

    Would it be possible to create a Notes section for each question that would allow active Experts on the question to save their own personal notes to? For example, I'm working on a question right now where it's still in Chat mode, but the customer is offline. I have requested some more information, and I have done some research so I can respond quickly based off of their response to my questions. I have 4 tabs open in my browser with relevant info, but it would be nice if I could save those 4 URLs & my thoughts to this… more

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14. Better system for subcategory routing

    Many questions go to a general topic when there are subtopics available which could provide a much more thorough answer for the customer. These subcategories are hard if not impossible to find, especially if they are beta categories. We need a better way to 1) publicize these subcategories; and 2) direct questions to them - for example, if certain keywords are used in a question, the question could be automatically rerouted to that particular subcategory. Also, perhaps a better attempt to let experts know about these subcategories would be helpful, send listings of the subcategories to the experts in the general field and let the experts know that questions regarding those topics should be recategorized. I will post a comment with examples from my categories, and perhaps experts from other fields could do the same.

    Many questions go to a general topic when there are subtopics available which could provide a much more thorough answer for the customer. These subcategories are hard if not impossible to find, especially if they are beta categories. We need a better way to 1) publicize these subcategories; and 2) direct questions to them - for example, if certain keywords are used in a question, the question could be automatically rerouted to that particular subcategory. Also, perhaps a better attempt to let experts know about these subcategories would be helpful, send listings of the subcategories to the experts in the… more

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15. Could the signature box be opened up to allow more characters now that you want accept and feedback language there?

    Since we need to put all language relateing to accept and feedback in this small space and not in the window we need more characters. This is a nice suggestion by AnswersbyEric "If you have any further questions, please feel free to let me know…
    Please press the Accept Button(and the Smiley Face if prompted ) if I have helped you today so I am credited for my time assisting you. Pressing Accept does not cost you any more, and only by you pressing accept am I compensated. Please don’t leave negative feedback, If something isn’t working let me know and I will continue working with you to resolve it! Positive Feedback and Bonuses are not expected, but are always appreciated!"

    but would not fit in your character allowance. Thanks for seeing if this would be possible.

    Since we need to put all language relateing to accept and feedback in this small space and not in the window we need more characters. This is a nice suggestion by AnswersbyEric "If you have any further questions, please feel free to let me know…
    Please press the Accept Button(and the Smiley Face if prompted ) if I have helped you today so I am credited for my time assisting you. Pressing Accept does not cost you any more, and only by you pressing accept am I compensated. Please don’t leave negative feedback, If something isn’t working let me know… more

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16. develop a mobile app for Experts to use.

    A mobile app that allows better access with mobile devices such as my iphone would increase response rates.

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17. JustAnswer/Pearl app for customer and expert use

    Hey JA,

    As an expert I'd like to make a suggestion. 

    That JustAnswer makes an app.

    If a customer is out and about and has a question, but the only Internet service they have is there smartphone, well, I highly think that an Just Answer app will pull more people in.

    Also for experts. If they are out of town and need to get replies finished up with, it would be great to use.

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18. Fix the massive delay on the new Expert Communication System located on the My Questions Page.

    The Expert Communication System is great, it's good for me to catch up on the latest news, but it cannot be at the price of me not being able to get into My Questions. I am seeing a massive delay in customer responses since this was initiated not too long ago and it takes about two minutes for My Questions to load. None of the other tabs are currently affected. Please fix this ASAP. Thanks! :)

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19. Change the rating system THIS way

    The customer rates on this scale:

    -1- Terrible. I’m not paying because the answer was dead wrong.

    “How was it wrong?”
    The customer’s refute goes immediately to category mod for peer review.

    If the category mod agrees with the Expert, the customer is sent the category mod’s clarification, and is prompoted to rate again.

    If the Expert was wrong, they are reported for an incorrect answer, the category moderator provides the customer with the correct answer, and the customer does not have to pay.

    -2- That did not fully answer my question

    No rating is provided – the Expert is notified that the customer seeks clarification.

    -3- I’ll pay because I did get an answer, but am so unsatisfied with the exchange that the Expert is given the lowest possible satisfaction score.

    -4- I’ll pay – I had no problems with this Expert.

    -5- I’ll gladly pay! This expert is someone I’d trust my first born with…

    Again, with this system, the customer is not allowed to eke out of paying because of how they felt about the answer, only if the answer was wrong. I suspect some will try, by saying “I already knew this”, or “Why would I pay to find out its illegal to mail me prescription painkillers?” At this level, the Expert’s pride is buttressed as the customer’s motive becomes clear.

    This system allows moderators to politely defend the Experts who are exposed to this nonsense, by intervening in the role “of a superior” and informing the customer politely that basically the Expert has provided what they requested – information, that they as the category moderator, would reinforce with agreement. Again, the customer is prompted to rate/pay, this time with “1” grayed out.

    It seems to be of epidemic concern the number of customers who realize that by simply tarnishing an Expert’s reputation with poor rating, that they can save a few bucks. Obviously, this doesn’t help experts, Pearl or any realistic attempt to monitor ite quality.

    -------> The customer is asked to explain why they feel the answer was wrong
    ------->the question is sent to category mod, who either confirms or retracts the report...if the expert is wrong, then the onus is on them to prove themselves right, in which case the "1" is removed, and the expert is viewed as correct.
    -------------->if the exoert

    The customer rates on this scale:

    -1- Terrible. I’m not paying because the answer was dead wrong.

    “How was it wrong?”
    The customer’s refute goes immediately to category mod for peer review.

    If the category mod agrees with the Expert, the customer is sent the category mod’s clarification, and is prompoted to rate again.

    If the Expert was wrong, they are reported for an incorrect answer, the category moderator provides the customer with the correct answer, and the customer does not have to pay.

    -2- That did not fully answer my question

    No rating is provided – the Expert is… more

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20. Use JA portion of "Expert's Bonus" to create a Bonus Bank

    What institution takes half of a worker's BONUS? Other than the IRS, of course. :-(

    Why not put the JA portion of an Expert's bonuses into a Bonus Bank for that expert...from which JA can pay him or her later for answers that are accepted by the customer but later refunded.

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