448 results found

1. Introduce subcategory of ENT in general medical.

   I don't know whether this is the right place to float this idea or not. Questions related to ear, nose & throat diseases are very commonly asked in general medical but many remained unaccepted due to lack of proper experts answering that question. ENT experts are already available in general medical. We have Orthopaedic, Eye, Endocrinology and even drug testing but no subcategory for ENT. I am attaching files which show unaccepted questions in ENT right now on JA's page. A new file with more unaccepted ENT questions can daily be seen on JA's page. Many get accepted but customers should be given the opportunity to get best answer when we have right expert present on board.

   I don't know whether this is the right place to float this idea or not. Questions related to ear, nose & throat diseases are very commonly asked in general medical but many remained unaccepted due to lack of proper experts answering that question. ENT experts are already available in general medical. We have Orthopaedic, Eye, Endocrinology and even drug testing but no subcategory for ENT. I am attaching files which show unaccepted questions in ENT right now on JA's page. A new file with more unaccepted ENT questions can daily be seen on JA's page. Many get accepted but customers… more

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2. Add the dog and dog training categories to Pearl site.

   Right now all pet questions come under one category and customers can not even see that there is a category for dog training. In addition, experts can not categorize questions into the right categories and it is my understanding that Pearl employees can not either.

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3. Have an indicator light on the Question List to say when the Adwords Advertising is on, letting us know when to expect Questions.

   A flashing light on top of the list would tell that Category Advertizing is ON and to be prepared for a spike in questions.

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4. Retract positive ratings & assoc. earnings when an answer is peer reviewed and confirmed incorrect/incomplete.

   Allowing the reported expert to keep the earnings & positive ratings on a panel-confirmed bad answer is rewarding substandard work. This will lead to a sour customer base, and a bad name for JA. We discussed this in the lounge recently, and the dozen or so experts seemed to agree.

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5. Give us proper feedback so we can increase our tier rating.

   Give us real feedback as to how to increase our scores. It is not fair that in the legal field and other fields the system continues to decrease our payment without telling us what we can do to implement changes. Lawyers are not going to stick around for $4 -$10 a question when we have no idea what we are doing wrong. This isn't fair. We want real feedback so that we can ensure that our scores go up, not down.

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6. Add timestamps to chat discussions on each line

   From Topic: Chat Abuse & Timers

   Some chat users are making the customers wait hours ( which is tolerable) but multiple hours like 12+ is not tolerable or even days. I know customers can also do this which is not the experts fault. Whom ever is slowing up the process the expert or customer, other experts need to know this. That way another can jump in and get this customer the help they deserve and get them finished up and along there way. The current last viewed time and waiting time on the list is not accurate for chat.

   The suggestion would create greater accountability and ensure that customers in both Q&A and chat receive timely responses. Every type of chat program has time stamps and for JA/Pearl, such a feature seems critical since Q&A Experts are required to reply within 15 minutes, whereas those who use Chat don't have this restriction.

   From Topic: Chat Abuse & Timers

   Some chat users are making the customers wait hours ( which is tolerable) but multiple hours like 12+ is not tolerable or even days. I know customers can also do this which is not the experts fault. Whom ever is slowing up the process the expert or customer, other experts need to know this. That way another can jump in and get this customer the help they deserve and get them finished up and along there way. The current last viewed time and waiting time on the list is not accurate for chat.

   The… more

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7. Negative Ratings/Lack of Accepts/Free Answers

   In the most recent threads, many pro/experts expressed being unhappy with:

   Negative Ratings/Lack of Accepts/Free Answers

   The following are my suggestions:

   Negative ratings/language/emoticons is an all around bad idea not just for the pro/expert, but for the customer as well. Most customers want to leave satisfied. The site should be guiding the customer towards yes, not overwhelming them with (5) different ratings... way too many options for a "pay for play" site. After a pro/expert and customer have had their IR exchange and an answer has been posted and read, a pop up prompt should appear before moving forward. The choice should be:
   Extremely Satisfied or Not Yet Satisfied. If the latter is clicked, the pro/expert is alerted and continues to engage customer until they are steered toward Extremely Satisfied, unless they legitimately do not know the answer. If the customer chooses NOT to click either prompt choice, their answer should self-destruct and disappear on the customer side only. If they ever want to come back to their "timed" out question, the same prompt will reappear. That should be the only way for a customer to move forward. This prevents free answers and the read and run.

   Additionally, to satisfy the sites need for pro/expert and service ratings, which should not be public, I suggest the following:

   Reward customers who complete (X) number of multiple choice exit surveys on their pro/expert and site experience per question, with either a promo code for one free question which expires in 30 days, or the chance to spin a customer wheel
   (prizes could include 1 week subscription ect... ) . Customers will feel more a part of the site, more likely to return, everyone loves to spin the wheel, and HAPPY.

   In terms of pro/experts taking on difficult to answer questions, they could be rewarded with points. These points could accrue much like credit card points and be exchanged for cash.

   Thank you if you for taking the time to read my suggestions.

   Veronica

   In the most recent threads, many pro/experts expressed being unhappy with:

   Negative Ratings/Lack of Accepts/Free Answers

   The following are my suggestions:

   Negative ratings/language/emoticons is an all around bad idea not just for the pro/expert, but for the customer as well. Most customers want to leave satisfied. The site should be guiding the customer towards yes, not overwhelming them with (5) different ratings... way too many options for a "pay for play" site. After a pro/expert and customer have had their IR exchange and an answer has been posted and read, a pop up prompt should appear before moving forward. The… more

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8. Change Negative Ratings Button to a Reply Button

   The negative ratings have proven to serve no purpose but to confuse the customer. I also believe it undermines the professionalism with which we want the site to be perceived. Many people don't see the tiny "reply to expert" link under the five big fat smiley icons.

   The fact is, customers have a financial incentive to rate an Expert Negatively, making them useless as a quality tool. The things we need from customers for JA and Experts to make money are:
   Positive Ratings
   Replies if a customer isn't ready to rate

   Remove the two bottom ratings button and replace it with a big "reply to expert" button so the customer can proceed the way they want to. It's more logical, would make customer's happier, and would stop the hammering that Experts take from customers who don't want to pay. It's simple and it makes sense... if you're a customer and you are not providing a good rating, then you need to communicate with us to tell us why until get us to the point where you are satisfied... not hit a button telling us we're "bad" and then log off.

   Favorable ratings and reply to expert should be the only options for the initial rating. There's no benefit to having a 'bad' or 'poor' rating because it doesn't accomplish anything positive. And it's clear that they never actually represent a BAD answer from an Expert.

   The negative ratings have proven to serve no purpose but to confuse the customer. I also believe it undermines the professionalism with which we want the site to be perceived. Many people don't see the tiny "reply to expert" link under the five big fat smiley icons.

   The fact is, customers have a financial incentive to rate an Expert Negatively, making them useless as a quality tool. The things we need from customers for JA and Experts to make money are:
   Positive Ratings
   Replies if a customer isn't ready to rate

   Remove the two bottom ratings button and replace it… more

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9. Create a policy that a question's category cannot be changed after an expert has already started a conversation with the customer.

   If the category is changed to one that the expert doesn't have access to, the expert can no longer continue the conversation with the customer and is locked out.

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10. Change your protocol. The experts aren't desperate.

    Just Answer should do the right thing and change their protocol of how we experts were recompensed for our time and efforts. Its really too bad that Just Answer would rather trust strangers to be honest and reliable with paying their experts than trusting the ability and diligence of their experts who they have hired after screening their experts with at least some degree of thoroughness. This is inherently wrong and the experts are failed by this continually. I would propose that if an expert answers a given question then payment to the expert is automatic. If the so-called "consumer" is dissatisfied with the answer, then they can work it out with the expert online. If this fails, then they can grieve it with the Just Answer support folks. Anything else just smacks of the experts being used as pawns, resigning to accept that their financial compensation for their efforts is purely random. I think Just Accept has branded their name enough now to be comfortable to give deference to their experts now rather than allowing these games and tricks to continue with people exploiting the experts on here for "free advise." Anyone else?

    Just Answer should do the right thing and change their protocol of how we experts were recompensed for our time and efforts. Its really too bad that Just Answer would rather trust strangers to be honest and reliable with paying their experts than trusting the ability and diligence of their experts who they have hired after screening their experts with at least some degree of thoroughness. This is inherently wrong and the experts are failed by this continually. I would propose that if an expert answers a given question then payment to the expert is automatic. If the so-called "consumer"… more

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11. stop experts from using bots.

    Experts needs to stop using bots so that everyone gets a fair chance to deal with the question.

    If two questions are posted at the same time both will be locked instantly by the same expert and my personal investigation into this reveals that while some experts are busy assisting customers they are locking questions too at the same time which is not possible for a human to do.

    Furthermore, i have spent hours watching the questions window to click instantly as soon as the question appear (again, locked and these are just a few experts doing this).

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12. Disallow Ratings for Opted Out Experts

    Once an Expert opts out of a question and another Expert answers that question, the customer should not be allowed to rate the answer from the opted out Expert. Opting out indicates that you do not have an answer for the customer. However, when the customer is satisfied with the answer of the new Expert, the page they return to shows the answer of the original Expert at the top. Many times, this results in an Expert who has opted out being rated and paid for based on another Expert's work. Asking for it to be changed gets a "they can rate any expert they want" reply.

    That shouldn't be the case. There is no situation in which a customer should be rating an Expert that has opted out AFTER another Expert has taken the question and provided an answer. For example: Expert provides an answer but it doesn’t work. The Expert informs the customer, “I don’t have a working answer for you”, and then opts out. The customer then waits for a new Expert because their question has not been answered correctly. Even at this point, there is no logical reason to believe the customer will provide a favorable rating to the original Expert. Both the Expert and the Customer have already AGREED that an acceptable answer HAS NOT been provided. The new expert takes the question, works with the customer, and when they are done, the customer provides a favorable rating. I don’t see any logical reason why the customer at that point would intentionally rate the opted out Expert. But it does happen frequently and the response is “well, that was their choice”.

    We could give them a list of ALL Experts so they can choose an Expert to rate, and that would be their choice as well. The more wrong options we give the customer, the more likely they are to inadvertently make a wrong choice. Answers of opted out experts should not be able to be rated favorably by a customer after another Expert has engaged them.

    Once an Expert opts out of a question and another Expert answers that question, the customer should not be allowed to rate the answer from the opted out Expert. Opting out indicates that you do not have an answer for the customer. However, when the customer is satisfied with the answer of the new Expert, the page they return to shows the answer of the original Expert at the top. Many times, this results in an Expert who has opted out being rated and paid for based on another Expert's work. Asking for it to be changed gets a "they… more

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13. $2 Incentive Bonus - Needs To Remain or TIERS Need to be Increased $2

    This "new" tiered pay model is not helping the experts... My actual earnings has dropped since this change and if the $2 Bonus goes away after the first Month, then it seems more effort than it might be worth...

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14. add the "S" letter for subscribed customers also "inside" their questions

    I would like to see the "S" not only in the question list, but also inside the question...

    Can this be done?

    Thank you

    John Cappucci
    Computer Science Engineer

    13 votes

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15. This new feedback system sucks

    Im in the appliance Catigory and just in the last two day ,when I have told the customer they need to order a part to fix their issue ,they have given me negative feedback , how I`m I to fix the Appliance over the computer.
    I do not think this new system was thaught thru for all Catigories
    woody 463
    Sam Volker

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16. I suggest to launch a site survey for the new payment model

    Post a site survey to experts regarding the new payment model when launched in June 2020. Promises made should be promises kept by JA as we are not even close to getting paid on all questions that met the launch model criteria. Your new algorithm model sucks!

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17. redirect from parent company so other categories are easily seen

    I have not been on JA as a customer in a long time and many things have changed since then, and since there has been a down-slide in the normal pet questions from my perspective, and almost none in the dog training /behavior questions I decided to go on and get the perspective from the customer’s side. I wanted to ask a training question but could not find any way to find a trainer on site. My choices were Veterinary only. I looked around for a drop down list of extended categories and found none. At the bottom of the original Vet’s profile there was a small arrow that said “next.” To me, as a customer this would mean to continue on with my question which would lead me to assume that this vet would be answering my question, however once I clicked the button other experts profiles were shown, but again all vets, no training experts. With that in mind I went on to ask my question and in the question I put “training” to see where my question would be directed. I don’t know where it went once sent, but a vet answered it. Granted maybe I should have put, “I want a trainer to answer this” but you will not see such statement from many customers, I think over the last year I have seen only two customers specifically state they wanted a trainer.

    My hope as a customer would have been that I had an easily accessible button for trainers, without having to go nuts looking for a field in expertise that I was searching for. All that came up for me was Veterinarian.

    This prompts me to ask why we even created spin off categories in the first place. No offense, but I put a JA advertisement box on my own personal site which pertains to Dog Training /products/ and recalls/ but clearly it directs people to a vet only, not the spin off category I created. And clearly this box will only make me a percentage if someone clicks on it. If JA wants experts to take part in advertising for them then at least give them a box that coincides with the site it is on. If you own a Vet Site, surely you want customers to be directed to a vet box, however if you run a training site you want your audience to be directed to trainers with a vet being second on the list.

    Bottom line, as a customer looking for someone specific I found it very difficult and did not end up with an expert in the field I was expecting to hear back from.

    Another thing that put me off as a customer is that automatically a price box was checked for $40.00 and went up from there. Had I not known the price could be changed to a lower amount or had I not ever noticed that small box, I would automatically been charged the $40.00. Because I had wanted a trainer and not a Vet it may have as a customer prompted me to ask for a refund, leave negative feedback, or through word of mouth in an open forum blast the site before even going to JA customer service.
    I have not been on JA as a customer in a long time and many things have changed since then, and since there has been a down-slide in the normal pet questions from my perspective, and almost none in the dog training /behavior questions I decided to go on and get the perspective from the customer’s side. I wanted to ask a training question but could not find any way to find a trainer on site. My choices were Veterinary only. I looked around for a drop down list of extended categories and found none. At the bottom of the original Vet’s profile there was a small arrow that said “next.” To me, as a customer this would mean to continue on with my question which would lead me to assume that this vet would be answering my question, however once I clicked the button other experts profiles were shown, but again all vets, no training experts. With that in mind I went on to ask my question and in the question I put “training” to see where my question would be directed. I don’t know where it went once sent, but a vet answered it. Granted maybe I should have put, “I want a trainer to answer this” but you will not see such statement from many customers, I think over the last year I have seen only two customers specifically state they wanted a trainer.

    My hope as a customer would have been that I had an easily accessible button for trainers, homeopathic/ without having to go nuts looking for a field in expertise that I was searching for. All that came up for me was Veterinarian.

    This prompts me to ask why we even created spin off categories in the first place. No offense, but I put a JA advertisement box on my own personal site which pertains to Dog Training /products/ and recalls/ but clearly it directs people to a vet only, not the spin off category I created. And clearly this box will only make me a percentage if someone clicks on it. If JA wants experts to take part in advertising for them then at least give them a box that coincides with the site it is on. If you own a Vet Site, surely you want customers to be directed to a vet box, however if you run a training site you want your audience to be directed to trainers with a vet being second on the list.

    Bottom line, as a customer looking for someone specific I found it very difficult and did not end up with an expert in the field I was expecting to hear back from.

    Another thing that put me off as a customer is that automatically a price box was checked for $40.00 and went up from there. Had I not known the price could be changed to a lower amount or had I never noticed that small box, I would automatically been charged the $40.00. Because I had wanted a trainer and not a Vet, that automatic as a customer may have prompted me to ask for a refund, leave negative feedback, or through word of mouth in an open forum blast the site in a negative way before even going to JA customer service. Also most vets in rural places charge about $37.00 for a hands on visit.

    Please do not take this as a rant and rave, but as an actual review. If I were only ranting, I would have posted in the lounge and not have paid the expert who did indeed answer my
    question fully. (as a trainer myself I knew the proper answer) This is just an honest opinion that may be getting overlooked and coming from the perspective of a customer who either has not asked a question in a long time or from a customer or who is brand new to the site.

    In closing I would ask that you take a closer look at putting an immediate drop down list of spin off categories that is easy to find for the general customer and I would put it right on the parent category box with explanation. For example in the Just answer ask questions box where all parent topics are put:

    I think by implementing this you would get less confused customers and less angry customers as they would know who they were talking to right off the bat.

    I have not been on JA as a customer in a long time and many things have changed since then, and since there has been a down-slide in the normal pet questions from my perspective, and almost none in the dog training /behavior questions I decided to go on and get the perspective from the customer’s side. I wanted to ask a training question but could not find any way to find a trainer on site. My choices were Veterinary only. I looked around for a drop down list of extended categories and found none. At the bottom of the… more

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18. Make hyperlinks default to OPEN IN NEW WINDOW

    There are enough problems with customers using chat and finding their previous questions (opening duplicate questions) that any hyperlink given or file uploaded should default to always open in a new window, rather than take the customer away from the current page.

    12 votes

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19. Stop offering the phone call option in the middle of the expert's conversation with the customer.

    Its extremely annoying that customers are replying to the system in the middle of our conversation. It is also very confusing.

    12 votes

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20. Modify Destop Notifier Box

    I would like to be able to "move" the box from the bottom right side of the screen. I would also like to be able to change the size of the pop up box.

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