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448 results found

  1. Customer request a phone call.

    Let the customer know he/she can not get back to the first expert who started to help, if they request a phone call.
    When no one takes the call they can not get back to chat with the first expert; who ends up the expert getting a negative rating.

    1 vote
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  2. This "Expert Feedback" page should be more featured!!

    I found this page after 4 years of my JustAnswer career.
    While the Experts community page has shut out foreign JA experts other than the US, I'm thirsty for a community page for sharing/hearing ideas.

    1 vote
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  3. Expert Scorecard 1-100

    Instead of stats, just rate us from 1-100 on a weekly basis. This way we know if we are doing good with quality, but we do not know what you are rating.

    1 vote
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    under review  ·  Kayla Gesek responded

    We are using the success of the Experts’ Scorecard to help build a case so that we can build a regular report for Experts that is automatic. Expressing your satisfaction or problems with the program helps – please let us know!

  4. Sub categories in RV

    As long as they are making some changes anyway, why not take some time to do sub-cats for RV? There are some questions going un-answered, not because we don't know the answer, but due to too low a fee offered. I just sent a PM to Walt explaining this. Slideouts should be a sub-cat. We get more of those than just about any other question. They are also the most time consuming. Most will go 8 or more responses. I am not going to spend that kind of time and know it going in for $9. I don't think anyone…

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  5. Hold Expert Quality Accountable to Quality Standards

    Expert Quality should provide the same level of service that they expect Experts to provide. They should be easy to contact, and open to working with Experts to provide Quality Improvement, versus participating only in enforcement of vague or unwritten policy.

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  6. Have Double Double Bonus Bonus Question Day at least once a week

    On each Double Double Bonus Bonus Question day, Experts would receive double the usual payout. Also, the amount would be added to Expert's earnings whether they receive a favorable rating, unfavorable rating, or no rating, as long as the Expert has provided some type of answer.

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  7. If a customer rates OK prematurely, then orally rates Excellent, we should get the Excellent Service rating.

    So many times a customer rates OK, then when the problem is fixed, they say, "I give you the highest rating." We're stuck with the OK rating, when we gave awesome service and the customer says so. This isn't fair to us, we earned an Excellent Rating.

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  8. Monthly payments

    give experts the option to get paid immediately for a processing fee. At least 2 times a month. There are months I need to know I have payment coming at the 1st of the month or 1st business day of the month. I can't just guess when I'm going to get paid next month. Every regular job you're guaranteed to see pay the morning of pay day, and receive it the day before holidays.

    I have several bills to pay and I'm sitting here refreshing Paypal, I know its "payment by the 4th business day of the month" but that…

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