give us 2 completed boxes
Hi,
I have mentioned that it is inherently unfair to rate an Expert on customer engagement solely based on the first time the Expert clicks Completed.
The following question is a good illustration of this:
https://professional-secure.justanswer.com/chat/index/36c14db17d5e43f7834e293c5fd135ec
The odds that my first answer was correct are quite high, but this is the first customer I ever encountered with this type of question who was not in fact being scammed and actually was contractually involved the the World Bank. What are the odds of that?
After he corrected my completely understandable misunderstanding, I posted 17 times before I was able to understand the situation and 36 more times to finish resolving the several issues, including researching a rather obscure document.
So obviously I engaged with the customer a lot, but if you rate customer engagement as of when I first posted Completed you are not treating me fairly by excluding most of the customer engagement from your rating or score or whatever it is called.
So, I propose you add a second Completed Box so an Expert in this situation can safely post an answer but it if is wrong, the Expert does not risk being rated until the chat is completed and the Expert clicks the second box.
Thank you for your consideration
N Cal
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Anon commented
I've raised this issue and the site doesn't care. We can get 200 unfair negative ratings a week and they just don't care how fair it is or not.
I have in the tens of thousand of questions done for the site and somehow now have over 90 1-2 star negatives in the last 3 months; averaging over 1 per day. When I have only 286 for 2 full years prior grand total; 286 in 730 days. 286 out of 17-18,000 questions. Stll 1/3 the rate basically of getting negatives in the old system.
When you force experts to answer the nonsense questions you hav eto deal with crazy people who are irrational.
All I get is corporate speak we are considering other policies yada yada; that was months ago and zero change.
While it doesn't affect pay anymore it is discerning and depressing to get negative ratings with zero reply from the customer or as to why. They can just mash negative and move on hurting our expert score.
The expert score should simply not be a thing and then problem solved. No ratings at all either way if pay is by the completed question and algorithm.
OR make the customer state why the negative was left and let us address it or challenge that with the site. Our score should not be hurt by vindictive people not hearing what they want to hear with no way to challenge that.
But alas the site doesn't care as it doesn't hurt their bottom line.