Make negative feedback removal requests subject to Peer Review after the removal request is refused.
Make negative feedback removal requests subject to Peer Review after the removal request is refused.
Rather like the peer review process where an Answer is flagged unfavorably by another Expert. (Which function seems to be quite disused in recent years.)
I think that 3-out-of-3 Experts, chosen at random from the field the negative feedback by a customer was delivered to, all giving their opinion that the negative feedback should be removed, might be sufficient proof that it was indeed invalid enough. (Even if not 2-of-3, or 1-of-3 :)
3
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Russell
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