Custom notification sounds for new tickets and customer responses
It would be great to have the ability to "choose" what we want as the default sound for new tickets.
But even better would be the ability to have 2 different selectable custom sounds, one for when a "NEW" ticket enters the queue (example: Ding-****), and a different sound when a customer responds to an experts answer. (example: Doink)
In addition, it would be super cool to add a third or fourth sound for when we get a negative rating (example: Aoooga), and when a customer accepts an answer. (example: Cha-Ching)
Thanks for considering.
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Gary Rolfe commented
This is the best idea yet to increase productivity at home when away from screen momentarily. Can just listen for each sound and act accordingly.
Gary