What are some changes you'd like to see on the Question List?
We would like to update the Question List to help the Experts better serve our customers.
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enesd commented
on the chat reply we need spell check liek we have on regular answers i need it and i belive more people gone use it the spell check good idea would to have auto correction when you type it will get faster replys .
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Rod commented
Fix the posting time of Chat questions, when the question is opened. Apparently, the recycling of questions changes the time a Chat Question is posted to the recycle time - when the question is changed to Q&A (because of a lack of customer response/interaction - the real posting time is displayed, which can be the previous day.
This is a waste of expert's time, and a disservice to the customers.
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Jenica-admin commented
Hi Master Tech,
We're currently working on changes to the optional details that we ask customers to provide. I'll pass this information along to that team! Thanks.
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Master Tech commented
it would be very helpful for the car section to know the customers state as the info we give pertains to geographical repairs. this was a nice feature at first but has changed please bring this back,
when we send a customer to get a car scanned at a auto parts store and then they go their and find out cause the state their in no longer does it makes them mad and we chatch the heat. -
Daniel Alderman commented
Actual question age from when it was first posted not since the last refresh.
This has been asked for many times this past 1-1/2 years I have been here and so far nada.
It would make picking up on those that have been there for some time easier because we can tell the customer something to make the waiting reasonable. -
Benjamin commented
Could we get an RSS feed function in the forum? It is so large that I don't even bother with it.