Give 100 % of bonuses to the expert who earned them.
I have noticed that, when I receive a bonus, the amount is not what would be considered a typical amount one would offer. It makes me believe that JustAnswer is keeping a percentage of any bonuses given to the expert who performed "above and beyond" and, therefore, received the equivalent of a tip. Is JustAnswer keeping a percentage of the bonuses given to experts? If so, why? The bonus was paid by the customer expecting that the expert would receive it. Not the company.
JustAnswer benefits from the experts that perform in exemplary fashion by the fact that it is much more likely that the customer will return and again request services. As experts, we understand that we do not get the full amount paid for the initial question. But bonuses should be ours.
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Anonymous commented
i dont understand either why just answer gets 1/2 our tips. should be 100% earned
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Skye commented
Amen.