Damian Costa
My feedback
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I am done being stuck between JA policy and customers who unfairly give out low ratings...this guy for example didn't go with the remote session to fix the problem (because he is being cheap and lazy...and I needed the remote session to truly fix the situation)...people want to be cheap and lazy...and then if you're not willing to basically meet their "Walmart needs" and ***** away on their "free terms" then you get a 1 star rating (Not because you did anything wrong...but because they are cheap and lazy...they basically want the Remote Session treatment with the Guaranteed Free Price...you are giving way too much power to the customer way too fast)...meanwhile I can't handle these situations "my way" because of JA policy XYZ...I really feel you guys should start putting More Care into how "your Experts" are treated and less concern into making sure there is a "Free Guarantee" and "Immediate Ratings at the beginning of ANY answer"
The current design has the entire burden of both JA and the Customer resting on the shoulders of the Expert from almost the onset of the session...meanwhile on the other side of the fence...the entire Monetary Risk is also 100% on the shoulders of the Expert (because it is the Expert...NOT the JA Servers...that are burning and risking time to help the customer)
Moreover...I also feel bad for Mods...you guys have to dish out Policy responses to guys like me (you might even see the logic in my thinking...but you still have to give me the Corporate Answer like everything else in this world)...and then after you do...I get a notice to "evaluate" you (which ironically is the same thing I just gripped about above for Experts...what should I do? (be like this customer and give you a Negative feedback just because I didn't like your truthful, although unwelcome, answer...and furthermore...what does that even prove?...that you don't know how to do your job correctly?...nope doesn't prove anything other than I am being salty and your reputation is about to suffer for it...that is, btw, why I don't answer those things half the time)
In my opinion...if JA is going to be a stronger team going forward...we need to start acting like a team and looking out for each other...that includes the fact that NO one in this world likes working for FREE nor does anyone appreciate unwarranted Negative Feedback on their personal reputation without the means to fairly dispute it (I have yet to ever have a Negative Feedback reversed...even though I have only had a few)...and then you might ask well if you only have received a few Negatives - then why do you care?...simple...it's the principle of the matter...I have received Warranted low scores before (those I NEVER disputed in the first place...and I am happy to count those towards my overall rating)...it's the fact that there is no recourse in the JA system to actually reverse an unwarranted Negative mark easily upon a Moderators evaluation that I have issue with
Happier JA team = Happier customers (and better high level Expert retention and motivation)
Help me protect my reputation
Help me protect my money...is a happier me!!!
There is 1000's of Experts all over the world that feel like me I promise you...I am just foolish enough to spend the time to write long notes like this to you guys because I am too much of a perfectionist (and also because I have the ability to articulate myself relatively well)
I actually really think JA is great (but I think it can be Amazing)
I really hope you send this up the chain of command
I really don't want to keep getting frustrated on the "little things"...because they get in the way of the bigger picture (that's why I took a personal "vacation" from JA last time...it annoys the motivation out of me)...I am just one guy...losing me is no big deal (even though I know I do well for JA)...but I promise you that you will find that my personal feelings will resonate with your other Experts too if you ask them
I would love to hear that the CEO read this one
Damian Costa...going back onto JA to help another customer now...talk to you guys soon!!!
Done...Fixed...ez pz...hope JA is actually listening to the best Experts here taking their time to post all this stuff...and we aren't all just doing this in vain...fix the world from top down...that is the ultimate ANSWER!!!
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1 voteDamian Costa
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Letter I wrote to JA a while back (that I want all Experts to read)
I am done being stuck between JA policy and customers who unfairly give out low ratings...this guy for example didn't go with the remote session to fix the problem (because he is being cheap and lazy...and I needed the remote session to truly fix the situation)...people want to be cheap and lazy...and then if you're not willing to basically meet their "Walmart needs" and ***** away on their "free terms" then you get a 1 star rating (Not because you did anything wrong...but because they are cheap and lazy...they basically want the Remote Session treatment with the Guaranteed Free Price...you are giving way too much power to the customer way too fast)...meanwhile I can't handle these situations "my way" because of JA policy XYZ...I really feel you guys should start putting More Care into how "your Experts" are treated and less concern into making sure there is a "Free Guarantee" and "Immediate Ratings at the beginning of ANY answer"
The current design has the entire burden of both “JA policy” and “Customer satisfaction” resting on the shoulders of the Expert from almost the onset of the session...meanwhile on the other side of the fence...the entire Monetary Risk is also 100% on the shoulders of the Expert (because it is the Expert...NOT the JA Servers...that are burning and risking time to help the customer)
Moreover...I also feel bad for Mods...you guys have to dish out Policy responses to guys like me (you might even see the logic in my thinking...but you still have to give me the Corporate Answer like everything else in this world)...and then after you do...I get a notice to "evaluate" you (which ironically is the same thing I just gripped about above for Experts...what should I do? (be like this customer and give you a Negative feedback just because I didn't like your truthful, although unwelcome, answer...and furthermore...what does that even prove?...that you don't know how to do your job correctly?...nope doesn't prove anything other than I am being salty and your reputation is about to suffer for it...that is, btw, why I don't answer those things half the time)
In my opinion...if JA is going to be a stronger team going forward...we need to start acting like a team and looking out for each other...that includes the fact that NO one in this world likes working for FREE nor does anyone appreciate unwarranted Negative Feedback on their personal reputation without the means, by which, to fairly dispute it (I have yet to ever have a Negative Feedback reversed...even though I have only had a few)...and then you might ask well if you only have received a few Negatives - then why do you care?...simple...it's the principle of the matter...I have received Warranted low scores before (those I NEVER disputed in the first place...and I am happy to count those towards my overall rating)...it's the fact that there is no recourse in the JA system to actually reverse an unwarranted Negative mark easily upon a Moderators evaluation that I have issue with
Happier JA team = Happier customers (and better high level Expert retention and motivation)
Help me protect my reputation
Help me protect my money
...is a happier me!!!
There is 1000's of Experts all over the world that feel like me I promise you...I am just foolish enough to spend the time to write long notes like this to you guys because I am too much of a perfectionist (and also because I have the ability to articulate myself relatively well)
I actually really think JA is great (but I think it can be Amazing)
I really hope you send this up the chain of command
I really don't want to keep getting frustrated on the "little things"...because they get in the way of the bigger picture (that's why I took a personal "vacation" from JA last time...it annoys the motivation out of me)...I am just one guy...losing me is no big deal (even though I know I do well for JA)...but I promise you that you will find that my personal feelings will resonate with your other Experts too if you ask them
I would love to hear that the CEO read this one
Damian Costa...going back onto JA to help another customer now...talk to you guys soon!!!
Done...Fixed...ez pz...hope JA is actually listening to the best Experts here taking their time to post all this stuff here on the “UserVoice” page...and we aren't all just doing this in vain...fix the world from top down...that is the ultimate ANSWER!!!