I would like to see a multistage process required for a customer to leave a negative rating. Building in some type of required additional communication with the expert, in order for a customer to leave a negative rating would be desirable. Allowing the expert to satisfy the customer is what it is all about. I realize that the customer needs to be able to rate an experts answer, and ultimately if they choose a poor rating so be it. Still it doesnt have to be easy, and allowing the issue to alert the expert, thus allowing an expert to try to make a happy customer out of displeased customer would be a win win for everyone from my point of view.
Anonymous
I would like to see a multistage process required for a customer to leave a negative rating. Building in some type of required additional communication with the expert, in order for a customer to leave a negative rating would be desirable. Allowing the expert to satisfy the customer is what it is all about. I realize that the customer needs to be able to rate an experts answer, and ultimately if they choose a poor rating so be it. Still it doesnt have to be easy, and allowing the issue to alert the expert, thus allowing an expert to try to make a happy customer out of displeased customer would be a win win for everyone from my point of view.