I have to agree. If the expert gives a correct answer and even includes reliable links that support the his or her answer and still get poor or negative rating, the rating should be removed. It is really not the expert's faults that customer doesn't like the correct answer. A customer should not be able to give bad or poor service rating without having to pick a reason from a drop down menu.
I have to agree. If the expert gives a correct answer and even includes reliable links that support the his or her answer and still get poor or negative rating, the rating should be removed. It is really not the expert's faults that customer doesn't like the correct answer. A customer should not be able to give bad or poor service rating without having to pick a reason from a drop down menu.