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Irwin Law

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  1. A pop up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.

    157 votes
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    21 comments  ·  General  ·  Admin →
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    Irwin Law commented  · 

    It was back in Dec. 2014

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    Irwin Law commented  · 

    I believe I suggested the same thing many months ago. I would add one additional thought. The customer should get a pop-up that says negative feedback, one or two, will not be posted to the answer unless reasons are stated.

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    Irwin Law commented  · 

    I think the "poor" and "bad" ratings are meaningless unless they are followed by a pop up telling the customer to state a reason for the rating, otherwise their rating will not be communicated to the expert.

  2. Allow multiple Accepts within one thread. When an Expert posts an answer the customer should be allowed to accept. I have lost $ from this

    1 vote
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    Irwin Law commented  · 

    I agree 100 percent. JA doesn't permit multiple accepts because (apparently) it runs contrary to their format where the customer pays a set subscription price for unlimited questions. That means multiple accepts would dramatically eat awayJA's income. Frankly, I don't understand how multiple separate questions with accepts doesn't do the same thing. I've often wondered if we as experts might be in direct competition with JA itself, but I that's above my pay grade.

    Irwin Law supported this idea  · 

  3. Experts should be able to appeal poor ratings directly to JA when they have made a resonable effort, but the customer cannot be pleased.

    78 votes
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    9 comments  ·  General  ·  Admin →
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    Irwin Law supported this idea  · 

  4. Solicit feedback from experts before implementing changes that affect us

    88 votes
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  5. Pay expert accepting phone call rather than first expert who replies.

    1 vote
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    Irwin Law commented  · 

    The phone call request system is useless unless you virtually park on the question page with unblinking eyes locked on it. I was once able to miraculously capture a question, only to have a pop-up tell me it was a mistake. Unlike Additional Services, I've always thought it was a dumb idea, but if it helps JA make money and stay afloat, more power to 'em.

  6. Change Expert Payment Policies

    6 votes
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    Irwin Law commented  · 

    I tend to agree with you. Our fate as experts should not be in the fickle hands of our customers, especially the types who used legal in order to avoid paying lawyers for ANYTHING. Hello!! I also wonder about the payment system itself, and if we are in fact competing with JA for a split of the money that the customer has paid. The system seems to be "boom or bust" for experts? Why? And the biggest mystery of all: Why are so many customers not returning to read the Answers. Are they all putting in for refunds, or are they leaving their money "on the table". Overall, I think this is a great website and I enjoy doing it.

  7. Please, please eliminate those infernal ring tones.

    1 vote
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  8. Experts shouldn't be blocked from answering a new question until they have two or three pending Replies to respond to.

    2 votes
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