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Phil Scott

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7 results found

  1. Structural engineering category

    1 vote
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    Phil Scott shared this idea  · 

  2. Upgrading the customer to a higher level will sell better. (edit to previous suggestion)

    2 votes
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  3. JA sets up a customer for low prices...that makes additional services look like a bait and switch

    1 vote
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    Phil Scott shared this idea  · 

  4. Sliding scale for Additional Service fees.

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  5. Selling 1 penny candy for 5 cents, works. You cannot get that markup on larger items however.

    1 vote
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    Phil Scott shared this idea  · 

  6. New category, Computer aided design services. Its a huge market, and the CAD samples JA can send out will blow anyones socks off.

    1 vote
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  7. A pop up should appear when a customer rates negatively requesting the reason for doing so. That reason is then shared with us.

    157 votes
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    21 comments  ·  General  ·  Admin →
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    Phil Scott commented  · 

    That would be a very good idea.... it would show that 8 or 9 out of 10 negatives are a result of the customer being mad with the site itself for one reason or the other, not upset with the expert... it would allow JA better insight on what needs to be fixed as well.

    We saw that a few years ago when moderators were reviewing for bogus negatives..

    80 or 90% were not the fault if the expert... but customers complaining about credit card charges they did not understand, or pop ups of various sorts, or difficulty navigating the site.... or a drunken rant of one sort or the other.

    At least we should know the reason.

    Targeting the expert hurts morale, and expert retention, and that hurts everyone, including JA...

    Many of the questions that go cold, with no answer, are the result of the expert not wanting to take the chance of getting a negative on a problem situation that we can see coming.

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