Change HVAC auto replies
Would like to suggest the auto reply questions be changed for the hvac category. Currently the site asks if customer has checked the filters and thermostat. Only about 3% of hvac problems are caused by these to issues. Also the very first thing people do when a unit fails is start by changing filters. I am noticing many new customers are actually offended by the filter question.A better auto response would be to ask for model on equipment so expert can provide assistance specific to their unit.THat is first question an expert usually has to ask to make sure what unit we are dealing with.
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