Premium Popup after 1st customer contact is scaring customers
The JustAnswer test of when to show premium services from the 2nd contact to the first contact is scaring customers. I have personally experienced this, and have seen other experts also affected by this.
The first contact with customers in many cases is to ask questions.
Providing nothing to the customer on the first contact and then asking for premium services is not right. No wonder the customer either says forget the whole thing, or just wants to continue with textual interaction. Even if they need premium services, they will not accept them after I tell them I cannot continue without it. We as experts should be the ones to determine when to ask. Thank you.