Consider eliminating the minimum $5 charge for call offers we are allowed to make to customers.
I would truly like to see the $5 minimum up-charge for a phone call eliminated for times when I choose to offer a call to a customer. I know that some customers cringe at the up-sell and view my offer as insulting rather than a desire to truly best help them with their questions and issues.
Now, especially with new customers I can see a real potential benefit to experts being able to offer them a call for the price-point that they have chosen for only a question. Most customers with whom I speak are very thankful and impressed with the benefits of the call and I can't help but think that we experts could easily turn these first timers into repeat customers and even subscribers to the site, if only the expert would be allowed to offer the call at no additional charge. The simple fact is, for many customers with complex questions who have already offered between $50 and $60---total payment price---for an answer, I don't personally feel a need to charge them an additional $5, and I believe that many more customers would be receptive to the offer of a call if it were at no additional charge.